Top Hat Employee Reviews

Sort by: Helpfulness | Rating | Date
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Micromanagers galore
onboarding specialist (Former Employee) –  Toronto, ON23 November 2017
The job it self was call-centre-y, easy but mostly clerical in nature. High emphasis on micromanagement via frequent 1-1s and call shadows. During peak season there is the expectation you participate in uncompensated overtime, and the unspoken expectation you will work through your lunch break to meet unrealistic goals. Management actively solicited feedback, but would reprimand you if feedback wasnt what they wanted to hear and would pretend they didnt get feedback on certain things when they did to cover their poor management. Its fine as an entry level experience point, but dont expect it to be big for your career.
Pros
free lunch
Cons
inexperienced management.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
VERY HIGH TURNOVER. Good stepping stone if you can survive
Account Executive (Former Employee) –  Toronto, ON17 July 2017
Truly a great product. Something you can believe in and something I'm sure will do well if they can fix the internal problems. Good culture overall, but unfortunately there are too many negative aspects that overshadow this after some time.

OTE is very misleading for most of the sales reps and comp plans change multiple times per year.

Must be willing to cold call for hours and be resilient to rejection from professors. Decent work life balance depending which sales team you are on. Some are required to travel a ton to the states (50-60%).

VERY high turnover. Sink or swim environment and most people don't last. Qualified reps come in and burn out and quit, or get fired. Constant gun to your head mentality. Threaten reps with performance improvement plans so they can easily fire them.

No real career growth - they give you a new title, with the same duties, much bigger quota, and more stress. Extremely unfair territory distribution and blatant favouritism is seen across all sales teams.

A simple request may take weeks to get approval since everything still goes through the CEO. Behaviour of the CEO can, at its worst, be completely unprofessional and akin to bullying.

Overall it could end up being a good stepping stone for some, but overall it's not worth the BS. Find a company that will nurture their reps and strive to make them better, not scare them with PIPs and and unattainable quotas. Go somewhere where you are set up for success!
Pros
Free lunch, travel, incentives, culture, employees!
Cons
Shady management practices, constant changing compensation plans, little to no transparency from upper management, SMOKE SCREEN (so many promises made but never fulfilled), sink or swim environment, TONS of turnover, blatant favouritism with territory, disorganized HR, very misleading targets which can always change at a moments notice
Was this review helpful?Yes 7No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
A Company you can be excited about
Account Director (Current Employee) –  Toronto, ON28 April 2017
I have been working at Top Hat full-time

Pros
- Executive team is very transparent with their teams and takes into consideration everyone's opinions and ideas
- It is a young, vibrant and innovative company flooded with extremely smart, hard working people that you can learn so much from day to day
- They have free lunches and provide a lifestyle benefit which can be used towards transit costs or a gym membership
- Coming to work is exciting and challenging

Cons
- There is sometimes so much to do with not enough hours in the day but I would rather be busy and engaged in the work I am doing vs staring at the clock all day
Was this review helpful?Yes 1No 3Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Young, energetic workplace with 'start-up' type culture
Account Director (Former Employee) –  Toronto, ON1 May 2016
As an Account Director at Top Hat I was able to work in a competitive sales environment while enjoying the energetic culture of a medium-sized startup.

Like many sales/account management roles I was expected to generate revenue from an assigned territory. The company went above and beyond to create a strong social culture that benefited from having young, passionate employees who could take pride in providing a software service that significantly impacts post-secondary education.

I enjoyed my time at Top Hat as it was a great opportunity to grow with a growing company.
Was this review helpful?Yes 11No 6Report

See more Top Hat reviews

You may want to try:

Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Top Hat. Our community is ready to answer.

Ask a Question

Overall rating

3.1
Based on 10 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
2.7
Salary/Benefits
2.9
Job Security/Advancement
2.3
Management
2.7
Culture
3.6

Top Hat Reviews by Location