Inside Sales Representative
Titan Supply LP - Calgary, AB

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This individual will be responsible for incoming customer calls, walk in clients and selling GET and Rigging products. Responsibilities also include entering customer orders, customer quotations and follow-up and working with internal and external customers regarding delivery schedules. This position requires the successful candidate to be available for on call duties.

As the successful candidate you will possess a combination of the following:

  • Respond to incoming customer inquiries, develop accounts, and generate quotes using AIMS database;
  • Maximize gross margin sales through careful analysis during the quote process;
  • Identify and act on opportunities to increase market share by growing sales;
  • Provide product prices, delivery specifications and payment terms
  • Assist outside sales and/or branch management in processing priority transactions;
  • Work to understand customers’ business and determine customers’ requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales;
  • Enter and maintain purchase orders, customer orders
  • Work with internal Titan Supply LP departments to set up and maintain accurate customer files (profiles);
  • Maintain and approve quality standards;
  • Establish and maintains customer relationships, communicates with customers and co-workers to provide technical information.
  • Participate in meetings, and training opportunities to enhance and maintain personal and product knowledge.
  • Monitor expected ship dates to ensure timely delivery and expedite as needed;
  • Provide prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material);
  • Take reasonable care for the safety and health of yourself and others; report workplace hazards, injuries, or illness immediately;

Education & Experience

  • High School Diploma and additional post-secondary training or education;
  • Any combination of two or more years in customer service, inside sales and/or warehouse services in a position with increasing responsibility, to include demonstrated leadership/supervisory experience;
  • Detail-oriented with excellent organizational, interpersonal, verbal and written communication skills.
  • The ability to meet deadlines and contribute positively to a quality team environment.
  • Knowledge of the heavy equipment industry, and work experience in a related field will be considered assets.
  • Proficiency with the MS Office package and DBS experience will also be considered assets.