Customer Support Coordinator
TinyEYE Therapy Services - Saskatoon, SK

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Start Date: September 30th or earlier
Terms of Employment: Permanent FT
Salary: Based on experience
Deadline: September 16th

JOB DESCRIPTION:
TinyEYE Therapy Services is looking for an enthusiastic Customer Support Coordinator that thrives under pressure! We are seeking an individual with a strong work ethic to build connections with our customers and internal team. With 17 awards in innovation over the past 8 years, we are searching for a tech savvy, people person to join our fast paced, growing organization. We offer a ‘fun’ work environment that encourages creativity and provides you with the opportunity to grow on your adventure with TinyEYE.

We are a Saskatoon based company that helps students around the world gain access to Speech-Language Pathologist and Occupational Therapist services through our award-winning online therapy platform. Our vision is to be the number one advocate in the world for children finding their voice. For more information please visit www.TinyEYE.com.

TinyEYE is located in Canada’s premier research park, Innovation Place, which offers a wide range of value-added services. These include access to a fitness center, games room, coffee lounge, atrium café, garden park, and private Boffins club. The selected candidate will work from our Saskatoon office and have the potential of summers off. We offer a ‘fun’ work environment with supported autonomy and continued learning at the root of our values.

If you are an energetic individual with a history of overcoming obstacles and demonstrating compassion, while providing solutions to customer challenges – apply with us today! At TinyEYE, we put the ‘U’ in FUN!

DUTIES
Responding to inbound customer and team communications
Monitoring and quality control of services
First responder and problem solver to technical issues
Organizing and tracking data
Teach and train customers on service platform

SKILLS
Excellent communicator with strong verbal abilities
Organized, goal oriented, and proactive
Thrives under pressure
Willing to learn and adapt to change through self and team building
Able to manage multiple tasks with interruptions
Passion for Customer Service

REQUIREMENTS
Able to work Monday - Friday 6AM – 2PM (7AM – 3PM Daylight Savings Time)
Minimum 3 years Customer Service Experience
Some Post Secondary Preferred
Technically Savvy and proficient in Microsoft Office and Excel

To apply, please e-mail your resume (references included) and cover letter to Audra @ TinyEYE.com with the subject line “Customer Support Coordinator”. Apply Early. The position may be filled prior to the deadline. Application Deadline: September 16th, 2013.
ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED.


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