Pros: Seeing the regular customers and learning about their everyday lives
Cons: being stuck with the stereotype of a student part time worker: Incompetent
I usually start working at 7 am, where I will start off by helping out with the morning rush of customers for breakfast. After breakfast calms down I bake the food for the store, and keep track of inventory out back. I sweep and mop, do dishes, count tips, do tills when asked or needed, can be trusted to over see other employees if a manager is not on shift, and I have to set up the baking station for the next shift coming on. I have learned a lot working at Tim Horton's over the last five years, like how to respond to difficult situations. I am able to calmly diffuse a lot of situations that may seem as though they could get worse. I am more understanding now of other part time workers, which has led me to be more patient than I have ever been. Management is perfect for me, going to school full time and still having to work, its been very easy to create a schedule that works for me and my store. The hardest part of my job would be getting yelled at for multiple things that I have no control over, if our icecap machine breaks, our internet is down, if a shipment of a particular tea hasn't come in, etc. I have learned to not take it personally and to let the customer explain why they are mad or frustrated, and to then allow them to either receive information from myself or my manager. The most enjoyable part of my job is being able to interact with most of the customers that come in on a daily basis, mainly because you build a connection with them. To the point where you learn about their families, their wives, their pets, and just how their days are going in general. Although everyday isn't as enjoyable as most, working here has taught me many things about myself and has allowed me to obtain certain skills I wouldn't have gained anywhere else.