Store Front (Former Employee) – Lansdowne and queen – 5 January 2014
We as a team strived to make our customers or as we liked to call them "guests" feel welcomed and at home. Each day we learned to be more precise in our work to ensure the product gets prepared well and served as quickly as possible, and looking for ways to improve our communication with our guests. Management and coworkers always provided a friendly and warm environment, it was always enjoyable working with them side by side. The hardest part of the job would have to be the odd customer that would give the workers a hard time, but the most enjoyable would have to be knowing that we all did a solid job at the end of the day, and seeing our guests leave with a smile.
Host and Server (Former Employee) – Edmonton, AB – 22 August 2017
When hired I was supposed to be a host. And I was supposed to be trained. Nobody would help me my "trainer" said she didn't want to train me and humiliated me in front of guests and i almost had a break down because of the complete anxiety this gave me
Team Member (Current Employee) – Brampton, ON – 21 August 2017
Pros I love working at Tim Horton's, and have been going back time and time again. I love interacting with the guests, challenging myself every day to improve the speed of service during busy periods, etc. It's a job I truly love. Cons Some customers can be really rude, and not all management in every store can be motivating or know what it takes to work as management. Also, some employers don't even give you a discount on food. My advice would be to shop around, all Tim Horton's are run differently. Find the one that works best …
Team Member (Former Employee) – Barrie, ON – 21 August 2017
Very fast paced environment but enjoyable because you really learn great customer service skills to bring with you in your life. It's a great place to get your first job because you do really learn a lot and the workers are usually very friendly and helpful.
Team Leader (Current Employee) – Winnipeg, MB – 20 August 2017
The management rarely took interest in employee's concerns or well-being. Reviews for company advancement occurred once in a three year working span (supposed to happen every six months for reference). Stressful environment and little regard for personal life problems that arise (ex. Wisdom tooth surgery does not constitute for days off of work to recover).
Tout autour, Formateur (Current Employee) – Montréal, QC – 20 August 2017
A very busy work place with a decent management. I enjoyed working here because of my coworkers and regulars who comes in everyday. The only part that most of the people who works there is the long and inconsistent shifts every week.
Customer Care Representative (Former Employee) – Langley, BC – 19 August 2017
working in Timms is really a good learning experience.Well managed and well equipped but one has to do lots of work and wages are comparatively low. Rush hours are difficult to manage in particuler as one have to be quick too.
Tim Hortons Team Member (Current Employee) – Edmonton, AB – 19 August 2017
I have been working at Tim Hortons for a year.
It has been a very interesting experience. Being my first job, I learned how to keep up with long lines, manage drive thru times, being on a tight schedule and dealing with the constant need to be moving, cleaning and not standing around. There is always something to be done.
I have made new friendships, learned the necessities I need to do well in any other job and how to handle a fast paced work environment.
Cashier and Customer service (Former Employee) – Brampton, ON – 19 August 2017
I've learnt a lot when I was working at Tim Hortan, even though I worked there for 1 month. The things I learnt are: how to work in a group, how to manage everything when someone is away, I became more punctual than I was, I learnt new skills on how to interact with the customers. The hardest part of the job was during the rush hour when you've got a lot of customers coming in and out and when you have to think about everyone. We didn't get a minute to breathe during the rush hours.