Pros: free drinks at the end of a shift!
Cons: fast pace can be stressful!
A typical day at Tim Horton's was, get in uniform, punch in, and check the board for the work duty you would perform for the day. It could be anything from drive thru coffee maker, to front cashier, to bagel bar (making sandwiches and bagels), and your side duty would be either clean the washrooms, mop the floors, restock the fridges and dried goods or runner (get the side parts of orders such as a ten pack of Tim bits or a chocolate milk from the fridge). You had to be quick about everything, from the way you spoke and filled an order to cleaning and taking orders from customers to maintaining overall good customer service.
I learned how to complete orders to the best of my ability with haste. I learned how to prepare various types of sandwiches and beverages as well as how to restock them when the materials used to make them ran low. I also learned how to provide excellent customer service by tone of voice, pace and body language (smiling).
Management was tough and professional. My managers were all strict when it came to rules and regulations and motivational when it came to being quick. They all expressed a concern with customer service and fast service.
My co-workers were mostly pleasant and easy to work with and together as a team. Each one of them had something valuable to bring to the workplace.
The hardest part of the job is obvious, the fast pace. It was stressful at first to keep up with everybody else who were already well adjusted to the pace of the work. It was difficult to always meet the expectations of the managers, they had very high expectations and no – more... one was exempt from them.
Drive thru coffee is by far the fastest place to be stationed and my favourite because time passes so quickly when you work there during the "rush" hours and times of the day. The other enjoyable portion of the work was the relationships I made and had working at Tim Horton's. The workers were pleasant and positive whenever I was down or stressed one of them would always find the right thing to say to cheer me back up! Overall an excellent experience in a fast paced food-chain workplace. – less