Tim Hortons Employee Reviews in Canada

  • Job Work/Life Balance
  • Salary/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
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Productive workplace
Baker (Former Employee), Calgary, ABMay 22, 2016
A typical day is busy so maintain stuff fresh is my priority. I learned how to manage time to get good result. I used to work alone n the kitchen.The hardest part of the job is the night shift. The most enjoyable is to get in touch with lot of people and their days much comfortable
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fun workplace
Full time Storefront/ Baker (Current Employee), Winnipeg, MBMay 22, 2016
good environment to work at, got to meet a lot of different people, established good relationship with my co-workers and managers.
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Busy, high pressure place with lessons to learn!
Team Member (Current Employee), Port Hope, ONMay 22, 2016
Pros: Working in a team.Face to face interaction. Team support.
Cons: Hard work. Sore feet. You can never be perfect. Coffee burns.
I have learned a lot from Tim Hortons over the past few years. Some of the most important things I have learned would include

Value your team members.

Respect confidentiality.

The customer always comes first!

How to work under pressure.

Communication for safety and accuracy.

Effective communication and conflict resolution.

Multi-tasking and problem solving.

Prioritizing and time management.

How to move quickly while remaining focused.

Problem Solving.

Delegation and Team Building.
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Fun
Trainer - Shift Supervisor (Former Employee), Chatham-Kent, ONMay 22, 2016
Great company - customers are number one and we must remember that we provide them a service.. Balance between busy and slow can be hectic - when short staffed it can be challenging
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Fast paced work enviornment
Baker (Former Employee), London, ONMay 22, 2016
The job was easy and really depends on the people you are working with that either make or break the shift. they have very flexible hours but is dependent on store owner as it is a franchise not a corporation so every store is a little different
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Simplistic bliss
Team Member (Former Employee), Kitchener, ONMay 22, 2016
Pros: great team, simplistic nature
- The job is simplistic in nature and easy to tell the progression system there (Team Member > Trainer > Supervisor > Manager)

- The 'line' consists of 5 major jobs: cash, coffee, drive thru, sandwich station, & runner. On slow days or when there's not a rush the jobs condense down to fit cash makes drinks there is no runner, but drive thru still keeps all its people to ensure that line moves quick.

- The team I was a part of was amazing, there was a way we just went through a line that I still miss overall very professional team and great communication

- my job was cash for the most part, I would ask customers their order offer an upsell of a donut or muffin, and offer suggestions to customers if they were unsure what to order.

- learned to make coffee at the fastest level and make all the sandwiches available. In the fast pace our store was in there was no time for error
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Long term working
Customer Service (Former Employee), Ottawa, ONMay 21, 2016
Cons: short break, long hours work, not much benefit, low salary
- Enjoy work with many employee at different age
- Given me a chance learn different thing that company need to advertise to customers
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Productive work environment to start off your day
Baker (Former Employee), New Minas, NSMay 21, 2016
Pros: Healthy working environment, friendly co-workers, Tips
Cons: Hectic work environment
A typical day at work was getting there around 8am, having a morning coffee, getting on the baking uniform, but around 9 or 10am it got seriously busy and sometimes it was hard keeping up with the shelves, but over all it was easy to get everything done, but feeling over run was the main concern for me, I would have been a lot happier with the job if there were more efficient standards

My co-workers were amazing people, they are what kept me happy and willing to get the job done, I loved my job, it was one of the best jobs I've had in a while, but near the end I just didn't see if being worth my time with my management of time and my own limits of energy, if you have a lot of energy in you, then this is the job for you.
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productive and good workplace
Customer Service and Cashier (Current Employee), Langley, BCMay 20, 2016
I have how to manage stress and time and I learned how to work within teams.I polish my leadership qualities over here.my management is very good . I developed my interpersonal skills too.
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friendly and fun environment
Supervisor/ Customer Service (Former Employee), St. Catharines, ONMay 20, 2016
-great people to work with
-establish relationships with regular customer
- free snacks
- stability
- business was very well run
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Decent Job, good co-workers
Employee (Current Employee), Charlottetown, PEMay 20, 2016
Pros: Discounts and good co-workers
Cons: hectic at times
Fast food restaurant job, fast paced, learned how to work well in a team as well as work individually.
Management and co-workers were great, very nice people.
Some days got very hectic but we always end up working as a team and getting through it
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Fun team work
Customer Service Representative (Former Employee), Toronto, ONMay 20, 2016
Pros: Free sweets and beverages
Cons: asked to do tedious, repetitive job tasks all the time
A typical day at work, team members help each other to meet job tasks given during a shift. For example, if there was a big order more than single order, we divide our tasks and contribute effectively to meet our tasks in a timely manner. We as a team member, we always welcome our customers and such positive attitude and behavior has given us a great working environment. I really enjoyed our team work and our management who have provided us a healthy work environment by making sure of our health and safety by teaching us the right way to proceed our job tasks safely and never let us go figure out on our own.
I would say that the most enjoyable part of the job was to be part of Tim Hortons and ensuring our customer's satisfaction. Our team member enjoyed the moment whenever we make our customer back for more every day for the same order they usually get. We also remember our regular customer's wants in their order which helps reduce the amount of time to make their order. We simply enjoyed for keeping our relationship with our customers with our persistent service to make them happy. The hardest part of the job was meeting tasks in a timely manner when the manager wants one of us to clean the toilet but want the person back several times back due to line-ups. Some may not finish the task in a timely manner which back fire to another person to complete the task. Frequently, I had to take the task because of my ability to clean faster and had better result, I had to frequently take care of the tasks. Which I did not enjoy doing it every time whenever manager tells me to clean – more... the toilet. The more I had the same tasks like cleaning the toilet, I started to hate my job for cleaning toilet all the time. I also had low self esteem because of being asked to do the same task all the time. I did not like that the manager would plagiarise on the same work break down structure given to employees all the time. – less
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productive and fun
Baker (Current Employee), Oakville, ONMay 20, 2016
Pros: team work
Cons: Shifts fluctuatuin
I learned about the benefits of team work and how to work successfull as in a team. The management is so nice. Co-workers helps us in busy situation. The most hardest part is dealing with delivery trucks. The most enjoyable one is Baking and all other jobs.
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Fast Paced and Demanding
Hostess (Former Employee), Cole Harbour, NSMay 20, 2016
Pros: Tips, Team work, Fast paced
Cons: Stressfull, No managment involved
A typical day at work I would show up early at four am. I worked at two of the busiest Tim Hortons in Dartmouth. Would start off by having all the lunch and breakfast foods prepped which took a while and had to have a certain Quota met for the day.
This included putting on all the coffee for the morning. For us that was 8 coffee pots per side. Following the fresh time standards and food standards at the same time. Making 6 different batches of muffins, 2 batches of cookies, eggs, sausage etc.
The management was hardly there to be honest, but they were busy doing runs for produce and checking up on other stores.
The hardest part of the job was the time expected to have everything made and out the window, it was also fun and challenging too. Our store had the best drive thru teams in all of Canada and working as a team was extremely important in achieving this. You were expected to have 6 coffees made in a time limit of 10 seconds with achieving a fresh good coffee every time out the window. The woman we had doing coffee was unreal at making coffee. This was at the second store I worked at which i got moved to have a more challenging atmosphere.
The last store I was the best coffee maker there and being the coffee maker meant you had to be good. Not that any other position was also hard. Taking orders your job was to buy as much time at the speaker by up selling and repeating the order clear and slow enough for the customer to understand you.
The Lunch maker had to make orders for both drive thru. It was a double drive thru. When breakfast came that was hard, and required – more... help from the runner most of the time. I was the runner so I took orders, helped the coffee maker, helped the lunch maker, and also grabbed donuts, muffins etc. while also sometimes taking money at the window and passing out orders at the same time.
It was very difficult and by the end of the day I would be exhausted but it was so rewarding knowing that all of your hard work was appreciated and rewarded. The best part of the job was how we became a family from having to depend and work on each other so much. The praise we received from each other for our hard work, we always made each other feel good. We would receive gift cards and compete in competitions with other stores on making orders which was always fun. Only the best stores got to compete! Camp day was so much fun as well. – less
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fun and a very good learning experience everyday.
Store Manager (Former Employee), Calgary, ABMay 19, 2016
Pros: fun working environment
Cons: long hours
A typical day at work is very productive and very busy. Always have long line ups and we manage to finish all of them in a span of a few minutes. It requires a very effective and efficient employee to do the job. You should know how to mult-task all the time to accomplish everything on time. I have learned a lot during this experience not only technically but also how you manage to do things all at the same time under pressure. The hardest part of this job is the manpower here in Canada people may come and go. You should always be ready on what's gonna happen each day, from our guests to co-worker and to the equipments we use. The most enjoyable part of the job is of course you were able to meet different kind of people everyday and you learn from them everyday as well.
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fun environment, friendly customers
server, cashier, and occasional janitorial work (Former Employee), Thompson, MBMay 19, 2016
Pros: close to home
Cons: staff shortages
small community so very friendly people. employees quit to quickly due to lack of interest making it hard on others. Great if enjoy day shifts.
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A decent place of employment.
Font cashier/baker (Current Employee), Trenton, ONMay 19, 2016
Pros: Fleixible hours, kind people.
Cons: You will be sent home if labor is too high.
If you are looking for flexible hours, first job and job security Tim Horton's is the right place for you.

Management is great and your co-workers are kind. The hardest part of the job is memorization. The best part of the job is seeing how pleased you have made your customer.
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ok place to work
Supervisor (Former Employee), Brantford, ONMay 19, 2016
It was a stressful environment with a lot of ups and downs every day. the customers were the hardest part of the job. The pay was decent and the hours were flexible
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butcher shop/restaurant environment
customer service, baker, (Current Employee), Ayr, ONMay 19, 2016
i worked at this location right after highschool, its a family operated butcher shop, very busy location, i learned to cut meat on band saw, worked with the hamburger press to make patties,bacon slicer, store front for customer service to help customers with purchases , weighing product on scale for pricing, slicing meats and cheese, deli products, preparation of meat and cheese deli platters for customer orders. I also was responsible for preparation of restaurant customer orders, called in by the stores, and portion cutting of meats, preparation of orders as required, billing orders,
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Fast, fun, & variable!
Team Member (Current Employee), Amherst, NSMay 19, 2016
Pros: Tips aside from wage
A job where you were almost never bored, had a lot of laughs & the management was good, generally! Tasks were variable! Coworkers were fabulous!
Claimed Profile
Headquarters
Oakville, Ontario
Revenue
$1bn to $5bn (CAD)
Employees
1,001 to 5,000
Industry
Links
Tim Hortons website