Staff is the only saving grace
Shift Manager (Former Employee) – London, ON – 21 June 2017
Tim Horton's is an unintimate company to work for. There is little to zero communication between team members and the corporation, so most relevant issues fall to the store owner. Thus saying, the environment job-wise depends on whoever owns the franchise. That aside, if your manager sucks, your job will suck. Customers are excessively rude and obnoxious, the work is very fast paced, there are silly uniforms, unorthodox rules and regulations that are constantly changing, poor compensation, poor pay rates, poor benefits, discounts on items when you are on the clock only (you have to pay for what you take home), and I can't stress this enough, the customers are horrendous.
On the bright side, since behind the counter is such close quarters, you grow close to your teammates and if you get along, they make the days bearable.