Customer Service Representative (Current Employee) – Toronto, ON – 22 October 2015
A typical day at work is mostly sitting and taking inbound calls which is either taking information, relying information or trouble-shooting technical issues. Assisting my work colleagues with problems that they can't solve and also training new staff on products.
What I learn is assisting customers can show you how valuable your work is and give you a sense of accomplishment in your job.
Management is just not giving orders or rules but its working hand in hand with employee to show them their value to the company also.
My co-worker are very nice to work with and in our jobs we bring a sense of family to each other which can make your job easier.
Hardest part of my job is accommodation to all types of customers and at the end of the call your customer is happy and please with our assistance.
The most enjoyable part of my job as i said before is assisting both customers and coworker in resolving any issues
Agent (Former Employee) – Toronto, Ontario – 29 September 2014
I honestly think that if I did not have my sister working with me I would not have made it. I loved being on the phone with people and helping them make donations or buy certain items, but the people I had to work with were so unprofessional. No one knew what they were doing, people would be eating while they were on the phone with clients, and everyone was extremely loud, so you had a hard time hearing the person you were on the phone with. I learned how to work in a loud environment, and how to use my people skills.