This is world famous, luxury provider of jewelry, gifts and watches. They expect the best customer service levels of all employees.
Corporate Sales & Part Time Ambassador (Former Employee), Toronto, ON – August 14, 2013
Pros: very nice discounts off merchandise along with special auctions of slightly damaged goods, for employees only
Cons: the isolation of a home office did not allow the social interaction i crave.
Tiffany & Co. proved to be one of my best sources of customer service knowledge. They expect nothing but the best. A typical day was spent in my home office on the phone and email securing appointments with potential and existing corporate customers. Working from home did not allow for as much social interaction as my personality needs. Management and – more... co-workers, for the most part, were extremely professional and guarded. It was a difficult place to really get to know people because there was always a fear of not complying with the rigid expectations. The most enjoyable parts were meetings and luncheons with my customers. Being the front of house Ambassador in the store during busy times of the year, and helping to organize and host special events, awards dinners and charity functions. – less
Professional Sales Associate (Seasonal) (Former Employee), Vancouver, BC – January 19, 2014
Pros: great staff, good commission, working environment
Cons: long hours standing, short lunchbreaks on weekends
It is so difficult to find a work environment that is genuinely friendly, supportive, and kind, especially when it comes to retail. The managers are very polite and very patient. You are never made to feel small. The staff are all very accomodating and willing to help you if you are new. There is no fight over customers and everyone is willing to put – more... in the time to help you. – less
Operations Professional dealing mainly with Customer Service
Operations Professional (Current Employee), Toronto, ON – November 30, 2013
Pros: excellent benefits, competitive salary.
Cons: long hours, no consistent schedule.
From November 2011 to the present, I have been working for Tiffany & Company in the role of an Operations Professional. This position is mainly Customer Service oriented, however it is my responsibility to be cross-functional in all aspects of back-of-house operations and sales. This includes:
- working effectively with sales professionals and other – more... team members to help drive the business - sales support, process efficiencies and procedure compliance are essential - contribute to store inventory accuracy and availability - maintain all reporting needs and internal audit checklist compliance to ensure store is financially sound. - independently follow-up on and resolve all customer issues - strengthen customer brand loyalty by providing superior service for all after-sales servicing needs concerning either repair/cleaning take-in or phone orders - partner with the sales team by fulfilling merchandise requests and point sales quickly and accurately - respond graciously to all incoming telephone calls and emails with prompt and accurate information in order to help retain and satisfy customers - multitask as needed to ensure that all daily, weekly and monthly responsibilities are completed in a timely manner - remain current on all industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers – less
Fifth Avenue Flagship Store (Current Employee), New York, NY – March 5, 2014
Pros: great benefits, hard work, exposure
Cons: my particular field does not currently have management positions/promotions available.
Typical Retail hours with a plethora of tools at your fingertips by which to guide your performance. Managed well and staffed by some of the best in their fields. There is always an air of being ahead of the game and adapting to new rules and regulations but if we aren't constantly learning we aren't doing anything.
Merchandise Clerk, Returns Department (Former Employee), Parsippany, NJ – February 17, 2014
Checked incoming merchandise with packing slip Verified purchase order with receipt Interacted with quality assurances regarding merchandise Searched data bases to verify and obtain customers’ accounts
Merch Prep (Former Employee), Parsippany, NJ – February 10, 2014
Cons: job security
You were given a order to fulfill with a certain product , open up boxes and wrap the product in bubble wrap. I learned time management and also how to work under pressure . My co-workers were ok just like any other job you get along with some more then others . The hardest part of the job was if an order was to large
Offline Packer (Former Employee), Parsippany, NJ – January 25, 2014
A typical work day would be to attend the morning meeting for about five minutes and after that would be nonstop work. I learned to be a team player as well as working as an individual. The most enjoyable part of the job was learning multiple jobs and being able to help others.
Quality Assurance Inspector (Current Employee), Lexington, KY – January 25, 2014
Pros: good work environment, growth opportunities, great co-workers
Cons: new to lexington, so it's having it's growing pains(but it's growing and getting better all the time)
If you are self-motivated, you will have no problem working here. I come in every day ready to give my best. My supervisor appreciates that about me and lets me know that regularly.
I have learned so much from Tiffany and Co. They have taught me that I can do anything that I want as long as I'm willing to put forth the effort. I have had a lot of opportunities – more... here at Tiffanys.
We have had struggles with management, but I can see that it's gotten much better, and continues to improve. Everywhere I have ever worked had it's challenges, Tiffany and Co. is no different. WELCOME TO MANUFACTURING, where every day has it's challenges.
I love all the people that I work with. We have such a diverse work force. There is a lot of talent here at Tiffany and Co.. It hasn't even started to be tapped yet. We have a bright future here!
The hardest part of my job has been the challenge our management has had of putting together the team we have here now, and seeing a lot of great people leave us for other opportunities. It's hard to see the good ones leave, but I also understand.
The most enjoyable part of my job: I love what I do, and I love working for a great company that I can be proud to say that I work for! I work for a dependable company that I don't have to worry that I may not have a job tomorrow. That's very important for me. I can't wait to see what the future holds for me here at Tiffany and Co. – less
IT Deployment Specialist (Former Employee), Parsippany, NJ – January 17, 2014
Participated in all aspects of new store openings and facility renovations. Documented all processes as they pertained to deployment phases. Configured 2008 HP Proliant Servers, created new network shares, setup NTFS permissions and server roles, created all network print queues and assigned IP address on new servers and subnets using Infoblox Administration. – more... Documented all projects, including new store setups and software deployments using Microsoft Project documentation. – less
a representative for Tiffany & Co (Current Employee), London, ENG – January 9, 2014
Great customers, funny moments, weird and wonderful. Tiffany is a place were dreams are made and fulfilled, it doesn't matter if you're spending £100 or £100,000,000, in Tiffany you're treated like a king.
Tiffany & Company offered many opportunities for skill enhancement and professional growth. The work environment was very team oriented and allowed me to assist in creating wonderful memories in the lives of many clients and customers.