Tiffany & Co….. the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.
Tiffany employees honor every special moment in our customer's lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised…. and it never will be.
We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.
The Operations Professional position in a Tiffany and Co. store is the heart of the back of house operations. He or she loves not only working with internal and external customers by supporting all sales endeavors but also has a deep appreciation for doing things better. The Tiffany & Co. Operations Professional has strong communication skills and works effectively with sales professionals and other team members to help drive the business. Sales support, process efficiencies and procedure compliance is the name of the game in operations. The Tiffany & Co. Operations Professional will be accountable for the following key accountabilities:
Fiscal Accountability: Contribute to store inventory accuracy and availability. Adhere to all company initiatives and policies in regards to appropriate charging for after sales. Maintain all reporting needs and internal audit checklist compliance to ensure store is financially sound.
Tiffany Experience: Independently follow-up on and resolve all customer issues up to the maximum level permitted under the established Retail guidelines. Strengthen customer brand loyalty by providing superior service for all after-sales servicing needs concerning either repair/cleaning take-in or phone orders.
Business Development: Partner with the sales team by fulfilling merchandise requests and point sales quickly and accurately. Respond graciously to all incoming telephone calls and emails with prompt and accurate information in order to help retain and satisfy customers.
Personal Leadership: Multitask as needed to ensure that all daily, weekly and monthly responsibilities are completed in a timely manner. Remain current on all industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers.
Strong Analytical skills
Proficient in Microsoft Word and Excel.
Strong verbal and written communication skills.
Ability to work retail store hours as necessary, including nights, weekends and holidays.
Organized and detail oriented
Ability to work well with customers, peers and management.
Ability to understand and adhere to Tiffany & Co. standards.
Flexibility to perform different tasks based on day-to-day business needs.
Must have authorization to work in Canada.
A college/university degree.
To apply to this position, please use the link provided below: