Database Maintenance Engineer (Former Employee), Chantilly, VA – July 2, 2013
Every morning I had a previously scheduled project, such as: application upgrade, database upgrade, unload/reload, and database cleanups. Generally, I would start on the project at 6AM, and try to complete the job in about 2 hours or less, so it wouldn't interfere with the client's production. After that my day would consist of upgrading archive databases, – more... configuring or building my team's internet site, and any other small tasks I could help with. – less
QA Analyst (Former Employee), Quebec city – June 27, 2014
This is web service’s application,The goals of the Attractions Service project is to make our attraction and venue pages more desirable fan and consumer destination sites by expanding the breadth and amount of data we can store and by building more flexible page management tools. Build a service that will manage Attractions (artists, acts, teams, or – more... other attraction) and Venues (clubs, arenas, or other venue) and enable us easily import 3rd party data to further enhance our content. The final vision for this service is the ability to provide and manage (by domain) nearby Venues and Attractions of interest and provide suggestion data (by route, location, venue type, attraction category, genre or other attribute) through a robust entertainment portal that will be the single destination for consumers’ entertainment research, planning and purchase. – less
Call Center Supervisor (Former Employee), Calgary, AB – November 21, 2013
Pros: great learning experience
Cons: long hours
I started as a call center agent and was quickly promoted to Supervisor. I still spent some shifts working the queue and placing ticket orders. As a Supervisor my duties were to run stat reports and work with promoters to make sure they were pleased with their events and to assist in getting comp tickets out. I also had to speak with Customers that – more... were unhappy with the experience at whichever event they had attended. Staff was great, had a ton of fun and learned alot, but didn't feel that I was ready to work in an office environment. Wanted to get out and meet and see people on a regular basis. – less
Customer Service (Former Employee), Winnipeg,MB – June 4, 2013
Well every morning, there was a meeting of upcoming event going on sale after that, we go on the phones answering calls from Canadians and Americans. The hardest part would be... sometimes it's hard to hear the other person on the phone, bad connection. The most enjoyable part would be some of the activities we get to do at our desks, and some day they – more... would order food for all of us. The most important thing I got out of that was i was able to open up, and not be so shy. – less
Ticket Seller (Current Employee), Edmonton, AB – September 4, 2012
Pros: flexible schedule. fun environment.
Cons: not enough hours. low wage.
Easy job; on the day of the event, you come in, set up your station at your window and when people come up you find them open seats and they purchase what they want. I learned how to handle cash and how to provide good customer service. Supervisors and managers are really nice and are always there to help. Everyone works really well together and we – more... all become good friends. The hardest part would be having to deal with angry and upset customers. The most enjoyable is working with a variety of awesome people. – less
Althought the staff was friendly and the hours were very flexible the environment was loud, uncomfortable, and stressful. The company didn't pay well at $10.00 an hour; for dealing with rude people which would scream and fight with you on the phone....I thought the pay could have been higher.
Quality Assurance Analyst (Current Employee), Quebec city – July 23, 2012
Pros: free coffe and tea
Agile methodology, short sprints
- Responsible for testing Ticketmaster software products and ensure the implementation of application meets high quality and efficiency standards. Ensure error free software releases for service packs of the Jetson-Event Service Orbitty module; - Perform functional and regression testing on new and updated versions – more... of software products; - Write test cases and execute tests, both manual and automated; - Document results and defects and follow through to resolution; - Report status and critical issues on assigned projects; - Implement and contribute to define software quality processes and procedures; - Document detailed defect descriptions and support materials into the defect tracking system. – less
Senior Manager (Current Employee), Rolling Meadows, IL – December 4, 2014
There is so much opportunity and energy at this company, and it's muddled by a lack of vision, and being publicly told one thing while you're watching the complete opposite happen. I guess that's the definition of hypocrisy. The position was a bit lightweight and I was ready for more of a challenge but due to the changing climate, those opportunities – more... weren't coming into our department or location. – less
Customer Service (Former Employee), Pharr, TX – November 25, 2014
Pros: got paid to sit all day.
It was a little confusing working at Ticketmaster everyone would sit where ever and had no specific area to be close to the manager nobody seemed to be in charge of you which is great but when help was needed didn't know who to ask or where to get help. It was a boring job.
Customer Services Operator (Former Employee), London, ENG – October 20, 2014
Pros: very organised
Cons: the trains would stop running at midnight
Typical Day:- Choose Computer Check emails on current shows and listings Start receiving calls from Customers Book tickets Operate ticket system Process credit card transactions Read dialogue to customers End calls Log off System
What I learned:- The ticketing system used on the computers
Hardest Part – more... of the Job:- Getting the hang of the system at first
Most Enjoyable Part of the Job:- Customer Service – less
Box Office Seller (Former Employee), London, ENG – October 13, 2014
• Selling and printing tickets for customers and upgrading child/senior tickets. • Collecting money/card payments from customers and making sure all accounts balance on the PCI and Venue Master Software.