Assistant-superviseur (Current Employee) – Montréal, QC – 26 April 2017
Très bien située, très bel établissement. Des bonnes gens font partie de l'entreprise, et la personne s'occupant de sélectionner les employés fait très bien son boulot. Les horaires sont flexibles, et les équipes sont très dynamiques.
Malheureusement, le tout est complètement ruiné par une direction complètement incompétente, qui fut mise en place par le biais d'un népotisme des plus ignobles. Ces personnes n'ont aucune compétence justifiant leur position, et dirige l'entreprise tel un poulet sans tête.
Les employés du centre d'appel sont traités avec dédain et mépris, et sont tenu bien loin de toute information pour exercer leur travail. La seule manière d'être promu est de céder sa dignité et de faire plaisir aux patrons.
Aucun avantage social, ni rabais entreprise.
En somme, une place où rentrer pour gagner l'expérience nécessaire pour passer à autre chose, mais où se tenir bien loin si on recherche quelque chose de permanent.
Call Centre Representative (Former Employee) – Winnipeg, MB – 24 March 2017
What it says on this tin. I sold tickets for events at the ticketmaster call centre. Overall fine for call centre work, actual breaks were given and the call centre itself was clean and the managers were pretty relaxed. In general however call centre work is a nightmare no matter how well you're treated and it got old fast. Another job that I was laid off from due to outsourcing in this case.
Customer Service Representative (Former Employee) – Winnipeg, MB – 26 January 2017
I worked at Ticketmaster's contact centre which has since closed down. Unfortunately they moved their call centre to the states. It was a fun environment and quick paced environment. I don't know what it's like to work on the front end of things (which is the only place you would be able to get a job in Canada now- working at the kiosk/ box office)
Ticketmaster. Great place to work, but not too many hours unless moving to higher position.
Box office sales staff (Former Employee) – Burnaby, BC – 1 December 2016
Typical day at work consists of going to whichever venue you are scheduled to, log into computer system, count cash, help customers choose and purchase tickets according to each event. Learned a good balance of computer systems and customer service skills while on the job. Co-workers are friendly and supportive. Hardest part of the job is either giving away shifts or working on at an extremely popular event. Most enjoyable part of the job is working with positive, friendly co-workers.
Seller (Current Employee) – Calgary, AB – 6 June 2016
The environment at Ticketmaster is pleasant.All of the employees get along and have great conversations. The workload is relatively little, and the job itself is straight-forward. The management does a fine job of keeping the employees in the loop, however the initial training was lacking and the leniency of our supervisors is sometimes detrimental.
Box Office Supervisor (Former Employee) – Toronto, ON – 12 November 2015
Working for one of the biggest games to take place in Toronto, it was really amazing for myself to meet new people from not only within the city but around the world. I was fortunate to work at 2 locations where I was able to constantly see different aspects of the games along with helping my staff enjoy their work environment with a positive attitude. As the supervisor, I ensured to help my team work stress free by answering questions throughout the lines along with handling customer complaints.
Ticket Seller (Former Employee) – Edmonton, AB – 3 November 2015
The people you work with are very nice and often everyone becomes very close. Sometimes hours are slim but also very flexible. Once you get the hang of it it's all very straight forward. Supervisors are always on sight to help you with any problems you may encounter wether it's technical or costumer related.
Flexible hours, Simple operating system, Friendly people
Fun workplace with people you can call your second family
Ticket Salesperson (Current Employee) – Prince George, BC – 14 June 2015
Working in a small box office makes it easy for you to get to know your co workers very well. sometimes you fight like family but they also have your back when you need them, also just like a family. the management is very good at their job and they teach you well, especially if you aren't good at working with computers. they have a system that literally looks like computer code. if you are unfamiliar with computer code its a whole new language you need to learn and they help you along the way. a typical day is you and a couple people in the box office talking to customers about upcoming events. you are also selling them tickets to these in person and over the phone.
QA Analyst (Former Employee) – Quebec city – 27 June 2014
This is web service’s application,The goals of the Attractions Service project is to make our attraction and venue pages more desirable fan and consumer destination sites by expanding the breadth and amount of data we can store and by building more flexible page management tools. Build a service that will manage Attractions (artists, acts, teams, or other attraction) and Venues (clubs, arenas, or other venue) and enable us easily import 3rd party data to further enhance our content. The final vision for this service is the ability to provide and manage (by domain) nearby Venues and Attractions of interest and provide suggestion data (by route, location, venue type, attraction category, genre or other attribute) through a robust entertainment portal that will be the single destination for consumers’ entertainment research, planning and purchase.
Call Center Supervisor (Former Employee) – Calgary, AB – 21 November 2013
I started as a call center agent and was quickly promoted to Supervisor. I still spent some shifts working the queue and placing ticket orders. As a Supervisor my duties were to run stat reports and work with promoters to make sure they were pleased with their events and to assist in getting comp tickets out. I also had to speak with Customers that were unhappy with the experience at whichever event they had attended. Staff was great, had a ton of fun and learned alot, but didn't feel that I was ready to work in an office environment. Wanted to get out and meet and see people on a regular basis.
Customer Service (Former Employee) – Winnipeg,MB – 4 June 2013
Well every morning, there was a meeting of upcoming event going on sale after that, we go on the phones answering calls from Canadians and Americans. The hardest part would be... sometimes it's hard to hear the other person on the phone, bad connection. The most enjoyable part would be some of the activities we get to do at our desks, and some day they would order food for all of us. The most important thing I got out of that was i was able to open up, and not be so shy.