I came in during the final years of Alex Campbell Sr.'s 'Thrifty Foods' and man, what a fantastic company. Now that Sobeys is at the helm, it seems that with every year that passes, the sad metamorphosis of Thriftys in the cogs of this massive corporate machine is progressing.
So much is expected now; there is a huge communication rift between 'head office people' and 'store level employees'. Rules, regulations and operational procedures are being handed down with little consideration to each location's individual needs and 'rhythms'. I get that the company needs to be competitive, but the communication and condescension is disheartening. Regarding what comes down the pipes, it's 'their way or the highway'.
Long story short, Thrifty Foods is being swallowed. It's all about the money; much is being expected of skeleton crew staff, people are getting discouraged and even the customer suffers due to employees being stretched thin. That individual attention -- and trust me, I enjoy helping each and every customer one-on-one when I get the TIME and ABILITY amidst all that is expected -- is lessening despite the best efforts of dedicated employees.
Chances to cross-train, great staff, customer relations.
Getting too big and too corporately money-hungry, pay caps.