Thomson Reuters Employer Reviews

Working as a team in the customer service department was informative.

By the end of my time at TR, corporate emphasized how they are happy to have us an employees (instead of their old way of thinking: "be happy you have a job, if you aren't happy then leave''). They encouraged us to come to an agreement with our managers on flex time to balance work and life (work from home a few days a week, ect). I was able to work – more... from home full-time for 10 years. I had no managerial oversight and thrived in my role.
In short: No room for advancement but had the benefit of working from home and was not micro-managed. – less

My day is fast paced, focused as there are lot of areas to cover, meetings, deadlines, reviews and interaction with internal and external stakeholders. I have learnt, Compass, Siebel, SalesForce.Com, Get Paid, SAP and Unified Messaging. I have also learned Performance Management. There are different styles, types and levels of management and how you – more... need to work with them. My co-workers are professional individuals who are different in their values and diversity but work in an environment of trust and respect. The hardest part of my job is liaising with staff in the different time zones as I work in a global company. The most enjoyable part is that every day is different, you work with different teams on each query, you learn every day something new, the continued environment of change. – less

Findlaw is the marketing arm of Westlaw Legal. While every company has there hiccups from time to time, I would say this was the most well oiled machine I've ever seen. My job was just to "get the business" and all of our supporting staff took over the reigns from there. Obviously the sales group is always standing by the client to make sure the work – more... is done to their exact specification- but I have to say the professionalism in the supporting staff is better than anything I had ever experienced before. – less

Very good company
good career growth
better option to grow
good management
comfortable shifts
cab facility

A typical day at work:
It's kind of a second home,sometimes you like,sometimes you get bored. But the smile from the Manager(my boss),from the colleagues,peers and overall confidence in my work and the trust that can be felt in the air. Then comes our Clients,their questions and queries. For some reason,my level excitement and the degree of curiosity – more... have been the same or higher for the last 8 years. Maybe it's me or just that I love to work and deliver the best in my capacity. Dealing with Clients and providing them solution and support with collective effort from the teams that I directly or indirectly manage, provides a less tardier turnaround time all the time.

What you learned:
1>People management: Your team members are human beings first and Team members next. Let's put the relativity aspect on to our Clients,our Clients are human beings(at least with people/contact you deal with) and an Institution/Organization/Company next). I learn to read my company's requirements from me and how could i link it back to Client's requirements.
Profiling team members and creating customized training is something I have continuously worked towards. Unfortunately,every company and the set-up that the way of the world provides us,will have "Under performers" and so called "Talent" pool. My unwavering support to my team in making sure that we provide right tools and training via identifying individual requirements helped in retaining and developing individuals to growth and advance in their career. I have to say,at times, this drew a lot of flak and the thin line between "biased" and "concerned" was something i found as a challenge while dealing with people. I didn't move the earth,but did manage to change & manage perception ,which in turn helped the team have positive vibrations and made the team more determined to work collectively towards Goals and individually provide and implement ideas.

2> Data Management: Data is at the heart of the company,given that the core business is Financial Services/Financial data provider. Fixed Income Markets vast, at least in the North Americas. I have been , in my own way serving North American clients and have been successful in eliciting feedback and cascade in a professional way to the teams. In the process,I learnt a great deal of Capital Markets and my liaison with my counterparts in the US and my eagerness to be an idiot and dumb to learn things,without a shadow of a doubt,helped immensely in my understanding of the markets.

Management:
Given that I was part of Data Operations,in my capacity as a Team Leader for good 4 years,I should say,i was given the freedom to take decisions. It might sound like a cliche,but the fact that i was given freedom to take quick decisions simply meant that the Management has/had trust and confidence in my quality,albeit,with a warning that my decisions could go either way. I am happy to say that it's never prone with too many failures,but risks. I really would like to say the Management layers or the hierarchy that we had 2 years back was little confusing to understand but now we have a much more transparent(not referring to 'transparency') setup. My boss is/was always helpful and cooperative. The fact of the matter is that he takes advice and feedback on things that are important from Fixed Income Business perspective as well as from the Strategic business unit perspective.

Your co-workers:
My co-workers are as good as me :). it simply means that i don't command respect,i don't even believe in that ,it's more of mutual respect that breaks or makes a conducive/healthy atmosphere that we all yearn for at our respective workplaces. I am really glad that i have always had a chance to work with co-workers who welcome and the ones who are not easy to approach. This mix is indeed a blessing in disguise. This makes you to adapt and grow in the organization. I would give credit to my co-workers for my growth and understanding of the data set and people.

Hardest Part of the job:
i)To stay focused when you are least expected to.
Given my client-centric attitude,at times it becomes difficult to gauge or self-assess performance and better your performance all the time.
I have gone into this dark hole several times,where in I created challenges for myself by delivering something that was not expected(in a good way).
ii)To get buy-in and sell your ideas or views to internal stake holders.
Communication is the key. Overall a greater collaboration and stake holder management always comes up as a challenge at times. You may,at times, look pedantic and might not be your way of doing things. having said that,managing expectations and to be able to foresee issues have always helped me understand the business and top-level management better.

The most enjoyable part of the job:
You are on your own-but there is someone to support if you go wrong. Guidance and feedback have never been a problem.
Freedom to own (earned freedom) and challenges that come in as opportunities. Let me elaborate. With the current economic scenario that we live in, it is only safe to say that it's not the best of business that we can expect year on year. This means that Client retention,employee retention and data management become very critical. I have had people leaving the organization in the mid-way where i really needed their support for completion of projects.
The proverbial bird did exist,i could break into the corridors of Client management and at the same time could complete the projects through my own original idea. Again,freedom to own?!

Enough of my rumbling,i have lots to share,but the time and the theory of relativity,tells me i should stop now :) – less

work culture in Thomson Reuters is good. However the salary and benefit is very poor and hence lots of attrition.

 Having 3 Years of experience in deploying and maintaining applications using Oracle 9i (SQL, PL/SQL), UNIX & Shell Scripting, TOAD,HP SERVICE Manager.

 Perform routine daily operations, monitoring, fault detection and initial troubleshooting for Servers and Network.
 Responsible for checking server status both hardware and software on a regular basis
 Handle the tasks of identifying server issues and escalate to the server support team in case of high level issues
 Assigned maintenance responsibilities – more... of servers through software and hardware upgrades
 Handle the tasks of managing data backup of servers by checking backup logs and restoring files
 Handle basic tasks like installation, configuration and maintenance of hardware servers
 To identify and report deficiencies in systems, services and procedures, and ensure that corrective actions identified are completed
 Monitor system performance
 Monitor network communication
 To carry out scheduled system software and hardware upgrades as directed through the Change Management System, Participate in Operational Acceptance Testing (OAT) to meet operational needs.
 Quickly arrange repair for hardware in occasion of hardware failure
 Install software
 To ensure that business critical task checklists are followed and that all scheduled events are completed correctly in a timely and efficient manner
 To produce routine daily logs, exception reports and reports on major service incidents
 Issuance of Internal Customer Notification of serious service affecting problems.
 Service Support Escalation (Lateral & Vertical) for serious Service affecting incidents
 Perform pre & post checks for market open, change execution & incident recovery
 Conducting the first level troubleshooting support for Reuters system and network problems
 Perform minor changes into production systems during the maintenance window with pre & post change/service checks
 To ensure that services supported by the Data Center comply with Company targets and standards for DC Operations
 Responsible for supporting Network Software and Hardware
 Handle responsibilities of analyzing hardware and software problems and select proper corrective action
 Responsible for monitoring, troubleshooting LAN/WAN solutions – less

It was a great learning experience and fun working in all the projects involved

I Provide Thomson Reuters employees with a safe working environment 24 hours a day, 365 days a year, by
Verifying entry of all persons onto company premises.
Protects facilities through monitoring of fire, access control, heating/cooling systems, as well as physical
Patrols of the facilities and campus on a consistent basis.
Provides first response – more... for all emergency calls (i.e. medical, fire and police) for employee population and
Facilities.
Responsible for preparation of a myriad of written reports. Responsible for providing strong customer service
Levels to both internal and external customers. – less

Colaborative culture. Everyone working together to reach common goal.

The people here are driven and helpful. Some of the company practices get in the way of moving projects forward but that is to be expected at such a large company.

I worked as a temp to perform a specific task, review as many service contracts as possible and upload relevant information to the database.
It required attention to detail, as I uncovered an insolvent company, potential conflicts of interest and numerous occurrences of conflicting information.
It was a relatively self contained role, so the paralegal – more... team and I worked alone in the main.
It was hard to keep reviewing similar corporate contracts.
It was a good working environment, during my time there we moved from Fleet St to Liverpool St. – less

Actually we used to work by enjoying, never felt its Hectic. . . Good Company n Co-workers. . .

The company is very diversified racially.

I learned a lot about the trading companies and the financial system of the company is very complex. It took them awhile to migrate the old financial system of the newly acquired companies to its current system.

There is the close relationship among credit controllers that we assist anyone needing help.

My – more... boss has been very helpful in resolving complicated issues. – less

Interned and filed bench warrants. Shadowed the public defender and the district attorney.

Because of it's size and diverse products, there is are unlimited opportunities at Thomson Reuters. Whether it's financial news, legal manuals or working for a newspaper, all are available with Thomson. The work environment is casual and fun, and management provides many different activities outside of the work environment to foster a more friendly – more... and pleasant work experience. – less

A “Technocrat” with nearly 4 years of experience in the areas of IT Infrastructure, Networking & System Administration, Technical Support and Team Management. Valued member of systems management team, creating pragmatic IT and implementing plans designed for maximum return at lowest possible cost. Addressing performance bottlenecks & ensuring maximum – more... network uptime.

Adept at Team Management Single Sign-On, Development of SharePoint Site and Documentation. Expert in handling virus issues, integration of PeopleSoft systems, Active Directory & Exchange for quality product and service norms by resolving service related issues. Good communication & inter-personal skills with strong analytical, team building, problem solving and organisational abilities.

AREAS OF EXPOSURE
• Taking care of Identity Management Systems; assessing current network layout, services and resources to determine required access
• Analysing solutions for user account provisioning/de-provisioning, Enterprise Directory Services, Single Sign-On (web and desktop), Password Management, Role-Based Access Control and Strong Authentication
• Assessing IT requirements of the organisation in terms of software, hardware and other peripherals / products.
• Handling network infrastructure & configuration of network client workstations and identifying management systems
• Troubleshooting connectivity issues, software & hardware and tracking problem, remediation scheduling and coordination
• Streamlining operations procedures and advising management to adopt modern techniques – less

Its a wonderful place to work. I work on the mainframe. also on html. Whatever the data we get we checkthe errors and then load to the website using mainframe.

Working environment is really good here. They dont put pressure on any individual. They give enough freedom to for your ideas.