Pros: access to cafateria, sores on campus
Cons: lack of upward mobility
My typical day is assisting Sales Representatives with the management of thier accounts and assisting with processing of orders, correcting orders, issuing credits where becessary and explaining the features and billing details of out online legal research products and services.
I learned how to deal with difficult and complex customers and situations – more... in ways that benefit the company and the customer by thinking outside the box.
I feel that management was fair to all employees but also able to "put their foot down" when needed. When my job was eliminated, the Team Lead even offered to help my with my job search.
The hardest part of the job was typical for Customer Service. Oftem times people want to kill the messanger when the message is difficult. It was difficult initially not to take those things personally. It got much easier with time.
The most enjoyable part of the job was the friends I made including the Best Man at my wedding. – less