Personable and Professional Work Place
Airline Reservations Agent (Current Employee) – Vancouver, BC – 16 July 2012
Thomas Cook Travel Company, located in Vancouver BC, is a very personable place with various work get-together events, bake sales and overall activities to boost the employee moral happening many times a month.
The company uphold a expectation of professionalism but keeps you feeling like a human being rather then just another employee. Everyone knows each other and the management regards you with respect.
A typical day is taking call from travel agents, selling them tickets, fixing issues with existing tickets, changes/refunds to tickets along with viewing new airline cost contracts. I have learned the importance of being detailed and organized on the job.
The most difficult part of the job is when new contacts come up from airlines and you need to adjust your previous knowledge to the new information being given to you since changes are usually a large difference to what it previously was. The most enjoyable is the co-workers along with the thank yous from agents when you manage to fix a issue for them.
incentives, good managment, good worker moral