Assistant Store Managers are responsible for assisting the Store Manager with all of the aspects of the store (cash, inventory, equipment) as well as supervising a staff (3-15 employees) in the absence of the Store Manager. Our ASM’s main responsibility is to ensure that the store meets sales and financial targets while maintaining full compliance with a variety of operational controls.
*Assist the SM in achieving sales and other financial targets. Must be able to analyze and understand financial goals/reports and track both individual and store results.
*Assist the SM with interviewing, hiring, and training employees (staff of 3-15) according to company guidelines
*Supervision of employees engaged in sales work, production, taking inventory and reconciling cash and sales receipts.
*Demonstrates success in selling. Uses selling techniques such as add-on sales and describing engraving information to customers to enhance salesmanship and reach store and individual sales goals. This requires constant standing and walking to work with customers and show them merchandise.
*Is proficient in the basic skills of store operations: engraving; performance of all register transactions; and equipment maintenance. This requires constant standing at the register and equipment as well as occasional squatting and kneeling. Ensure teammates are properly trained in these duties.
*Participate in store activities of stocking, processing incoming and outgoing merchandise shipments in a timely manner. This requires constant standing and walking, occasional squatting and kneeling, frequently lifting & carrying up to 10 lbs and occasionally 11-30 lbs as well as frequently climbing a 3 foot ladder working with arms overhead and occasionally using a 3-10 foot ladder to work with arms overhead.
*Excellent Organizational and planning skills
*Demonstrates effective interpersonal skills and the ability to communicate verbally in a clear, audible, and grammatically correct manner
*Ability to listen, read, and accurately transcribe and verify customer message specifications onto engraved merchandise
*Relates to all customer segments and creates a good first impression
*Good negotiating skills
*Good influence, persuasion, and problem resolution skills
*Strong eye for Visual Merchandising
*Ability to work unsupervised
*Minimum of 3 years of retail management experience in a mall based environment.