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10 reviews

THING5 Employer Reviews

Company Attributes

  • Job Work/Life Balance
  • Salary/Benefits
  • Job Security/Advancement
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Job Work/Life Balance
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Underappreciated
General Reservations Agent (Current Employee), Dieppe, NBAugust 1, 2014
Cons: unheated lunch room in the winter. no visual coverage. bad medical plan.
Management does not care about their employees. There's no job security. They're not handicap accessible. They don't pay for breaks or if you need to use the washroom. There's no transportation available after 10pm. There's no room for growth. You can be scheduled until 3am one day and start at 3pm the next day and end up with an 8am start time a couple – more... days after then back to nights. You can end up with 10ds in a row with 1 day off. They will not take into account any problems (health/ transportation) that you might ne having. Management will not listen to any suggestions. – less
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fun work environment but horrible hours and pay
csr (Former Employee), monctonJuly 22, 2014
Pros: free coffee, friendly environment, does not require french, free parking
Cons: bad hours, bad pay, repetitive call after call, management there very inexperienced
Poorly compensated with next to no performance bonuses ect. and very minimal raises if "promoted". Breaks (including coffee breaks ARE NOT PAID but fully mandatory. Shifts are at least 8.5 hours long and vary too much (literally can be working until 3am and then shechuled to come back in at 3pm the same day - sometimes scheduled for 7-10 days in a row – more... - no consistency to shifts or even days off and they are not willing to fix this).

Training is ok but limited - job differs greatly from day time (which is what they train you for) to overnight (where you get scheduled the most).

Nice work environment - small call center, stores/fast food (subway McD's pita pit) within walking distance – less
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Micromanaged and underappreciated
Customer Service Representative (Former Employee), Oromocto, NBMay 17, 2014
Pros: co-workers were great friends
Cons: some of the new team leads were unprofessional and unapproachable
The call centre did not treat its employees with respect. Some team leaders were very unprofessional. A typical day at work was to take inbound calls from potential guests and inform them about local attractions, what the hotel offered and of course to close the deal. My co-workers were excellent. The hardest part of the job was telling a potential – more... guest that there were rooms available since our system said there were but the hotel had not updated their information - we were instructed to go with what our system dictated. The most enjoyable part of the job was making a connection with the guest. – less
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Like the idea
travel counselor (Current Employee), saint john, nbJanuary 10, 2014
Pros: inbound mostly friendly customers
Cons: work/life balance, hours
I actually like what this job is all about, however, Havent been there too long and already notice that the work/life balance is really off. The hours are horrible if you have children, work every holiday even christmas and if you take time for a doc appointment or sick they hold it against you no matter what. I guess it is a call center and call centers – more... are about the bottom line. not terrible but nothing special – less
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Inbound Contact Center
Virtual Agent Services (Current Employee), Plaster Rock, NBJune 10, 2013
I am a TeamLead at our Inbound Contact Center and have been for over 2 years. I enjoy being apart of the Management team and supporting my agents daily. Providing guidance and coaching to obtain the desired results/goals of the client is my main role, which I enjoy. Teamwork and Teambuilding are also essential responsibilities in my role which I enjoy. – more... These would be the areas I find challenging: dealing with scheduling conflicts, and morale issues; however I have learned how to deal with most situations through my manager's feedback/coaching. – less
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Not worth it
General Reservations Agent (Former Employee), Springfield, MASeptember 10, 2014
Pros: learned a new skill
Cons: no job security
Answering phone calls to book, cancel or modify hotel rooms and suites for LaQuinta Inns & Suites, enrolling guests into the rewards programs. The hardest part of the job was making quota and the most enjoyable part was helping guests that really had no other place to stay. It's rewarding.
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Please read before considering to apply
Customer Service Agent (Former Employee), Chipman, NBAugust 27, 2014
Pros: there are no pros.
Cons: you get hit on by supervisors
It's a working environment were if you are not trained properly, it's not the trainers responsibility, they foster a bullying type work environment, I was stocked down to a local store by a supervisor, I was yelled at by the same supervisor because I would not give into his advances.
Finally I had to leave my employment because I felt unsafe at work.
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Special Projects Agent
Speicial Projects Agent (Current Employee), Springfield, MAApril 27, 2014
After punching in for my workshift in the morning I begin my work day. I create the web enrollments spreadsheets which are enrollments the our reward members make online and we have to manually attach their membership numbers to their reservations on their behalf to ensure that their points for their stays will post to their reward accounts with Microsoft – more... excel. I then work on our Right Now emails which are questions or concerns that members write into our lq.com web site inquiring about. I then will log onto the telephones to complete assisting guests with making their reservations followed by punching out and leaving for the end of my work day. – less
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Overall a good place to work.
Thing5, Customer Service Representative (Current Employee), Springfield, MAAugust 25, 2013
Cons: medical insurance, breaks
Sometimes busy with phone calls. Enjoy answering the phone and talking to guests, sell them rooms.

Manageament is poor, sometimes afraid of coming in because everyday somebody gets fired. You think you are going to be next.

Co-workers are fine and I personally get along with everybody.

Hardest part of my job is when I come in, thinking that today – more... will be my last day. I do not feel secure here.

Used to be at the beginning when I didn't know what was going on. – less

About THING5

Thing5 is a provider of next generation voice solutions that include out-bound and in-bound calling, hosted voicemail, hosted – Read more