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3 reviews

THING5 Employer Reviews

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  • Job Work/Life Balance
  • Salary/Benefits
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Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Inbound Contact Center
Virtual Agent Services (Current Employee), Plaster Rock, NBJune 10, 2013
I am a TeamLead at our Inbound Contact Center and have been for over 2 years. I enjoy being apart of the Management team and supporting my agents daily. Providing guidance and coaching to obtain the desired results/goals of the client is my main role, which I enjoy. Teamwork and Teambuilding are also essential responsibilities in my role which I enjoy. – more... These would be the areas I find challenging: dealing with scheduling conflicts, and morale issues; however I have learned how to deal with most situations through my manager's feedback/coaching. – less
Job Work/Life Balance
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Overall a good place to work.
Thing5, Customer Service Representative (Current Employee), Springfield, MAAugust 25, 2013
Cons: medical insurance, breaks
Sometimes busy with phone calls. Enjoy answering the phone and talking to guests, sell them rooms.

Manageament is poor, sometimes afraid of coming in because everyday somebody gets fired. You think you are going to be next.

Co-workers are fine and I personally get along with everybody.

Hardest part of my job is when I come in, thinking that today – more... will be my last day. I do not feel secure here.

Used to be at the beginning when I didn't know what was going on. – less

About THING5

Thing5 is a provider of next generation voice solutions that include out-bound and in-bound calling, hosted voicemail, hosted – Read more