Bilingual Customer Service Representative (Former Employee) – Ottawa West, ON – 21 August 2017
Over all it requires complete make over of the system and applications. Outdated just like the management of CSR department. Company does not invest in the upkeep of the call centre. Its processes, software or equipment. Very out dated processes and management is still working like its 1986. also people have worked there forever and are hard determined to make sure no new people move up anywhere even get ride of you, if they are threatened of loosing there job.
Production Technician (Former Employee) – Ottawa, ON – 2 April 2017
The work and people at Thermo-Fisher were great. I worked night shifts. It was stressful learning the dispenser position. Was fired for no reason. Management fired the entire night crew and no one knows why. The company would not tell us why.
Tedious work with excellent coworkers and good managment
Production Technician (Former Employee) – Ottawa, ON – 11 March 2017
Typical day involved first attending a meeting to find out what products were already manufactured during the earlier shift while learning what was expected to be produced - this included finding out if the were any issues with the equipment or products. Management would alter production schedules around significant errors and listen to any concerns. Once at my station, I would be responsible for my paperwork and checking the production line for any errors or defects, and assisting my coworkers when required; this was the most time-consuming and monotonous aspect of the job. At the end of day, ensuring proper paperwork had been filled out and cleaning of station and equipment while readying for the next day.
Understanding management, good training, hour long lunch, occaisional free donuts
Office Facilities Co-Ordinator (Former Employee) – Burlington, ON – 26 January 2017
Was responsible for the office facilities to make sure that the office was always up and running efficiently. Also supported the Lead Team with internal and external meeting with existing and potential Laboratory automation companies
Creating Laboroatory Automation
Unable to meet full expectations of the client and their automation needs
A local team work environment which took great pride in the manufacture of medical devices.
Quality Assurance Manager (Former Employee) – Ottawa, ON – 29 August 2016
Over 13 years I developed solid management skills which was very rewarding. Developing and mentoring my team members was my greatest accomplishment. I thoroughly enjoy all aspects of bench work in a lab setting.
Poor cousin of Thermo Fisher Scientific with no investments and a poor go to market strategy. Management does not understand the what the fundamental strength of this company could be. The goal is to say we add value but it is not clear what the value add is.
Good number of established accounts limits the ammount of solicitation needed. Spent on average a week per month away from home. Decent ammount of tracking, logging, filling in reports as you would expect in a bigger company. Most of the job consists of answering phone calls/emails and organizing in person meeting for fairly quick sales calls. Very comfortable job once one gets a good knowledge of the product portfolio. Product portfolio fairly static which limits the occasions to present truly novel solutions or exciting new products to existing customers.
Salary, work flexibility, traveling for work
Lack of marketing support, fairly static corporate structure
Accounting Administrator (Current Employee) – Mississauga – 17 February 2015
Although it is a big big company the pay scale at this place is very low. one would think that if the company is doing so well they would treat their employees well, but it is only the upper management that gets treated like heroes while all the work done is by the lower management. Even after working so hard, you nothing in appreciation. If you get an interview, say no.. unless they say they give you a good package. Negotiate. You are worth more than what they say.
Customer Service Representative, Data (Current Employee) – Burlington, ON – 19 December 2014
I enjoyed working for Thermo Fisher while it lasted. I was a temp to hire, and it was a long road. The management was great, as were the health benefits and also the starting salary was fair. I learned valuable skills working with this company, and they also provided an extensive training program. My co-workers were great to work with and were a fun bunch of ladies. If it weren't for the company merging with life technologies and laying our division off, I would still have enjoyed working here.