A company that falls short as a great employer due to their inability to embrace change and their incapable managers.
Team Member (Former Employee), Toronto, ON – November 5, 2013
Pros: vacation, social committee that makes a true effort
Cons: compensation, high stress/expectations placed on employee, low job satisfaction
When you start with the company, you are immediately impressed with the formal training that's offered. After two month's of training you are actually thrown into the position with little knowledge on how to perform tasks TheMI way and no tools to even refer to. It's sink or swim. The formal theory training does not apply in the day to day practice of the position.
Management/Team Leaders do not get involved in your training and development. You are forced to ask your colleagues for direction, if they can give you the time. Should you make a mistake, you are then questioned by your team leader on why the error occurred, regardless of the fact that no one took the time to properly show you how to complete the task. You will then proceed to get the direction only to perform the task incorrectly. Once again you will be questioned. This time you will be given a totally different answer by the same person.
Team Leaders have little knowledge or the time to assist new employees, let alone the team they are supposed to "manage". The team is the backbone of the entire operation and all expectations and blame is placed on them.
The work environment is usually hostile. People visibly upset on a daily basis due stress, the lack of support, unrealistic expectations. There is no work life balance as you are required to be available 24/7 (which is not disclosed at the time you are hired).
Management does not follow by example in many ways from work ethic to communication skills. Nor do they work on the same level of expectation that is placed on the team . "Do as I say and not as I do" – more... is management's practicing motto. When enough team members approach management to deal with an issue, they step in, promise change and support, however, deliver none. The original problem is then thrown back to the team for them to cope or find alternative employment.
The company does have a few good points, such as; they have a casual dress code, jean Fridays and often the company has special events for their employees (to boost low moral). – less
Relocation Manager (Current Employee), Calgary, AB – May 16, 2013
A challenging yet fun place to work. Everyday is something new and exciting. Dealing with clients from all over the world and helping their employees transfer to a new location with as little stress as possible.