Front of House Manager
Theatre Under the Stars - Vancouver, BC

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Job Posting: Front of House Manager, Theatre Under the Stars, Vancouver, BC

Application closing date: April 15, 2013

POSITION: Front of House Manager

TERMS OF EMPLOYMENT: May 15th to August 20th (up to 40 hours per week with a possible extension past Aug 20th)

COMPENSATION: Hourly wage negotiated based on experience

ABOUT TUTS: Theatre Under the Stars (TUTS) is a not for profit society that entertains families through popular musical theatre shows while providing a vibrant outlet and training ground to develop amateur performers and technicians both young and old. TUTS values an atmosphere of inclusion and mentorship in order to build strong character and to promote positive values.

The Front of House Manager oversees all aspects of the Theatre Under the Stars Front of House operations for the 2013 season.


Front of House:

  • Oversee all aspects of the Front of House including Box Office, Volunteers and beverage concessions
  • Manage and supervise all Box Office staff and volunteers before, during, and after performances
  • Monitor and ensure adequate levels of materials and supplies
  • Monitor and ensure good condition of performance grounds
  • Ensure the safety of patrons, volunteers and staff through the proper implementation and enforcement of emergency procedures.
  • Liaise with on-site food service contractors regarding integration of operations
  • Liaise with third party rental groups
  • Prepare Front of House manager’s reports nightly including house numbers, deposits and patron's feedback.
  • Ensure cleanliness of all public areas
  • Coordinates and responds to a high volume of phone and e-mail inquiries
  • Other administrative duties as required

Volunteer Coordination:

  • Recruiting up to 200 volunteers through outreach to past volunteers, online postings, and social media, etc.
  • Coordinate and organize the roles of the volunteers including scheduling and cancellations
  • Develop and design volunteer orientation program, policies and procedures
  • Oversee and instruct volunteers
  • Create a positive work environment for all TUTS volunteers through effective communications and systems
  • Support volunteers in all areas
  • Create and oversee Volunteer appreciation events and activities
  • Evaluation of volunteers


  • Post-secondary education
  • Previous experience in Front of House and/or knowledge in technical arts production an asset
  • Excellent communication and management skills
  • Ability to motivate, delegate and supervise effectively
  • Experience working with volunteers and dynamic personalities
  • Has strong administrative skills and background
  • Has a strong familiarity with Office programs such as Word and Excel
  • Has the ability to set priorities and manage workloads with minimal supervision
  • Has a well-rounded personality with a strong sense for professionalism
  • First Aid training and CPR is an asset
  • Passion for the arts

Please send a resume and a cover letter (Word or .PDF documents only) no later then April 15, 2013. We thank all those who apply; however, due to the volume of applications only those selected for an interview will be contacted.

TUTS is an equal opportunity employer.

For more information on TUTS, please visit the website:

About this company
Theatre Under the Stars (TUTS) is a not for profit society that entertains families through popular musical theatre shows while providing a...