Very much about culture and values.
Pros: creative environment. great mix between guests, team and management.
Cons: new executive team, not fully understanding the culture and effect of there actions.
Guest Service is top priority.
The biggest learning over the years is the impact great service has on your business, reputation, Brand, guests and employees.
This is a focus that is not properly addressed in many companies, and in others is thoroughly misunderstood.
The culture attracts a certain type of individual to work there, then the expectations – more... are set and delivered.
The most enjoyable part was the building and training of the ever changing guest service program. As a leader and key player in the training and service areas of the Walt Disney Company I was able to impact so many people and exceed their expectations of what a real "Disney experience" should be. – less