Guest Services Agent
The Walper Hotel - Kitchener, ON

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Terms of Employment: Permanent, Part time, Shift, Weekend, Day, Night, Evening.
Full Availability is a MUST, including into the school year (looking for long-term employee)
Valid G Driver's License a MUST

Salary: $12.00 Hourly, for maximum 24.00 Hours per week

Anticipated Start Date: As soon as possible

Education: Completion of high school, Completion of college/CEGEP/vocational or technical training, Some university

Credentials (certificates, licences, memberships, courses, etc.): Valid G Drivers License

Experience: Experience an asset

Languages: English, Additional languages are assets

Work Setting: Hospitality industry, Hotel

Type of Bookkeeping and Accounting: Basic accounting, Basic record keeping, Cashiering

Specific Skills:

Register arriving guests and assign rooms, Process group arrivals and departures, Take, cancel and change room reservations, Process telephone calls, Provide information on hotel facilities and services, Provide general information about points of interest in the area, Provide information about services available in the community, Arrange services required for guests with special needs, Secure guests' valuables, Process wake-up calls, Store and retrieve luggage, Investigate and resolve complaints and claims, Exchange foreign currency, Process guests' departures, calculate charges and receive payments, Balance cash and complete balance sheets, cash reports and related forms, Customer service oriented, Follow emergency and safety procedures, Work with minimal supervision, Clerical duties (i.e. faxing, filing, photocopying), Keyboarding, Perform light housekeeping and cleaning

Business Equipment and Computer Applications:

Multi-line switchboard, Computerized reservation system, Five Star, Word processing software, Spreadsheet software, Basic computer skills (will train), General office equipment, Computerized bookkeeping systems, Internet browser

Essential Skills:

Reading text, Document use, Numeracy, Writing, Communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Significant use of memory, Finding information, Computer use, Continuous learning