Pros: on-site gym, annual longevity bonus, medical & retirement benefits
Cons: poor employee appreciation by immediate management & co-worker bullying
A typical day at work would start with posting deposits & account reconciliation followed by problem solving difficult receivables and processing revenue adjustment requests as well as building & maintaining customer master files. I provided support for nearly a dozen terminals located in the US and Canada. I learned every bit as much about payables processes over the course of performing effective receivables duties. Overall good to work for but paid vacation is limited to only 2 weeks per year no matter how long you work there. 401K with company match & medical benefits are offered but no vision coverage. I loved dealing with customers and nationwide employees on the phone and via email even when conflict resolution was necessary. Some co-workers were fantastic to work with. Unfortunately there were some that have been employed there long-term who care more about collecting their pay than getting the job done accurately and efficiently. I believe this is a result of ineffective management and promoting individuals based on longevity & completing certain tasks well rather than ability to manage. The quality of employee appreciation has dwindled over the years. My first company Christmas party was held at a classy venue and we were served prime rib & a variety of wines but since then they have been held in the lunch room of the office, catered by a local tavern and Christmas 2012 party was "postponed" due to a tragic personal event of one of the employees and was never rescheduled. That said, the company did always manage to maintain their tradition of offering an annual Christmas bonus calculated by each employee's longevity. The hardest part of the job was being an over-achiever who received little or no indication of appreciation from immediate management. The most enjoyable part of the job was solving customer issues and building lasting relationships with both internal and external customers.