The Vitamin Shoppe

The Vitamin Shoppe Employee Reviews

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Well established company
Sales Associate (Former Employee) –  Toms River, NJ16 August 2016
Typical day at work consisted of maintaining proper inventory and professional appearance of store front. Greeting customers with understanding and knowledgeable assistance of products to meet specific needs. Learned through training program about the products being sold and benefits products had on the human body. Management at the time was a little to be desired; however, management as a whole was fantastic. Hardest part of the job was convincing customers to purchase certain products based of benefit to their health, rather than benefit to my compensation. Most enjoyable part of the job was everything learned in time spent in career.
Pros
Knowledge of products
Cons
management
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The company is focused upon providing health-related guidance in a compassionate and communicative manner.
Assistant Store Manager (Current Employee) –  Knoxville, TN25 October 2016
The main focus is customer service and engagement. Doing so requires a strong, collaborative team built upon trust and communication. Any tasking is immediately halted when a customer walks in the store, and each customer is given our full and undivided attention. The overall goal is to provide a supportive and welcoming environment, so that customers feel safe sharing their health concerns with the staff. By responding to each customer's needs with knowledgeable understanding, we are able to connect them with the products best suited for them. Not only does this influence our sales in a positive way by reducing returns and building rapport with the community, it gives the employees validation that their hard work translates into real-world benefits for other people.
Pros
Rewarding work environment, sales-based bonus incentives, excellent benefits program.
Cons
Limited advancement opportunities.
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Decent Employer
Assistant Store Manager (Former Employee) –  Chicago, IL5 December 2016
This was my first time working retail. Employees are nice and helpful to customers and co-workers and management is easy to approach. I learned about supplements (health and sports), homeopathic and essential oils. The most enjoyable part of the week was processing shipment as it makes the day go by faster and assisting customers and seeing them return because we had gained their trust and business.
Pros
Good work/home life balance
Cons
Benefits and Pay
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Vitamin and supplement store
Assistant Store Manager (Former Employee) –  Jensen Beach, FL26 September 2016
Has good store hours and has very knowledgeable employees. They train you to have great knowledge of vitamins and supplements. YOu have to help keep the store clean, educate and greet customers, upsell products and put away inventory as per there are two product deliveries a week. Great benefits, and room for advancement with the company.
Pros
benefits and product education
Cons
working sundays
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boring
Health Enthusiast (Current Employee) –  Saint Petersburg, FL25 September 2016
as a part timer, the hardest thing you have to do is learn where each product is and be ready for a weird question about a supplement. youll get the hang of it within 2 months, ive been working here about a year now without getting promoted and its tiring because ive been told to always be doing a good job.
Pros
good raises, discounts.
Cons
no advancement, boring.
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Key Holder to Store Manager
Store Manager (Former Employee) –  New York, NY6 April 2016
Excellent company to grow with. To make it beyond store manager you must have multi-unit experience and preferably a 4-year degree. Work life balance is exceptional in all roles. Compensation is about average compared to the retail industry. Job Security is exceptional except if you make a serious violation of company policy. Management is dependent upon your immediate supervisor or district manager. I have experienced both stability and instability depending on the district I was in. Culture is exceptional. Vitamin Shoppe is a health and wellness lifestyle brand. Should company benefits include more samples to partners all would benefit.
Cons
minimal staff
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Good hours, great team, fun environment, decent pay for full-time, and great place for networking
Manager (Current Employee) –  Atlanta, GA26 August 2016
Management is good with working with your personal schedule, good benefits, fun and fast paced environment, great co-workers, thorough training, and good opportunities for advancement.
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Great supplement knowledge
Assistant Store Manager (Former Employee) –  Baytown, TX29 October 2016
The company itself is great. Manger doesn't close Friday or Saturdays. Doesn't work shipment either. If you become sick, she becomes sick too. It's annoying. The company pays half of your insurance and great benefits. Overall the company is great, working at this location I would definitely reconsider.
Pros
Benefits
Cons
Store manager
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N/a
District Manager (Former Employee) –  New Jersey31 October 2016
-The culture of the company was not the right fit for me
-Overall Compensation was good and within realm of other retailers
-Learned about vitamins and supplements
Pros
N/A
Cons
N/A
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Could be better
Assistant Store Manager (Current Employee) –  New York, NY24 September 2016
It's a hit or miss with this company. Certain managers are great and some will make your life miserable. Hours also depend on how the stores run and how much staff is there.
Pros
Benefits
Cons
Rude staff
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Good place to work for
Store Manager (Former Employee) –  Okemos, MI20 June 2016
Good place to work for unless it comes to having to let someone go then its a complete hassle even if the person needs to be terminated asap.
Pros
great pay, pto, fmla, benefits, etc
Cons
higher management, letting people go, staffing, etc
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Awesome
Health Educator (Former Employee) –  Williamsville, NY22 August 2016
Great work place, would recommend to anyone. Great benefits if you use supplements. People are awesome. Discount is amazing.
Pros
Discounts
Cons
None
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Supportive and Inspiring place to work.
Assistant Manager/Manager in Training (Current Employee) –  Santa Rosa, CA29 February 2016
A typical day at the "Shoppe" is never boring. The customers are always friendly and the team is like family. Trust and dependancy is abundant and there literally is never a day that goes by that one would ever dread going to work. The product knowledge is continually progressive and endless which makes the job intriguing and increasingly more satisfying and addictive. The hardest part of the job is learning where everything is in the store, but this comes with time and patience. The most enjoyable part of the job is the daily customer interaction, employee discount, exposure to the health and wellness industry and how much the company takes care of it's employees.
Pros
Employee discount rates, benefits, product and industry exposure.
Cons
None.
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Great work environment. Bad pay. Bad work/life balance.
Key Holder/Assistant Manager (Current Employee) –  Columbus, OH 4322820 October 2016
The culture at The Vitamin Shoppe is top notch, at least my experience. You get to work with great people and that makes a huge difference during the day. THe vitamin Shoppe, even though it is a retail company at the end of the day puts a lot of effort into hiring quality people. They look for positive energy, ability to learn and adapt in an always changing industry and they especially look for a strong willingness to learn. Product knowledge and the passion to learn about health and wellness is of the utmost importance to this company. Even more important is the ability to relay this knowledge with customers and that means they want you to have strong communication/people skills. If you do not have these skills The Vitamin Shoppe is deffinently a company that will help you develop these skills.
As for compensation and pay. Not that great. Its a retail job at the end of the day and you get paid as such. You do not make commission here. It is just an hourly rate and not a good one. The health insurance benefit package is the only thing that reallly stands out. It's a comapny who is all about health and wellness and they back that up with a good health insurance plan.
Work and Life balance is not that great either. Once again, this is a retail job. You will work weekends. If you are lucky you will get one weeknd off a month. The schedule changes every week. There is no fixed schedule in this company. One week you could be opening the store three days a week and closing it twice a week. The next week you could be closing five nghts a week. They try to divide it up as evenly
  more... as they can but the results are mediocre at best. The same goes for when you want time off or are requesting a specific day during the week that you want off for whatever reason, they will try and work with you in order to get you what you want but dont get your hopes up.  less
Pros
Great company culture, learn about health and wellness, discount supplements.
Cons
Bad pay, bad schedule, usually short staffed, only get half an hour for lunch, bad work/life balance
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A wealth of knowledge for those interested in Health
Assistant Manager (Current Employee) –  Richmond, VA21 November 2016
Working for the Vitamin Shoppe is very different from your standard retail environment. You're not just a sales clerk, you're a nutritionist, a health advisor, a therapist and so much more; all of which falls under the title of "Health Enthusiast". You'll be invested in the health and well-being of every customer that walks in the door, and you have a genuine opportunity to help improve the lives of your customers.

9+ hour shifts are not uncommon, managers also have to be able to cover call-outs which makes having a life outside of work very difficult.
Pros
Paid training, sales incentive programs
Cons
minimal staffing, rough hours, poor work/life balance
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Co workers are ok, but sometimes there's drama, and the older people are immature
Health Enthusiast (Current Employee) –  Ashland, VA21 November 2016
It typical day at work... depending on how much work we have could be very long and boring
I've been doing the same thing for 2 years now, so it isn't much more to learn
Management is soso because the job is only been there for a short time so, they still more work to do
I'm cool with all of my co workers, but some of them could immature at times
The hardest part, is getting through the long 10 hour day. It's gets really boring
It's not really that enjoyable, but the work isn't really that hard
Pros
Off on weekends
Cons
Want more pay, some people are very immature
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Average work-life balance, good product education, easy work environment
Assistant Store Manager (Former Employee) –  Greater Boston Area2 February 2016
Vitamin Shoppes pros right now are average work-life balance, good product education and easy and fun work environment..... and thats about it.
Pros
Nice co-workers, PTO, not physicly demanding, flexible schedules, discount and product education
Cons
compensation, poor leadership, no set schedule, and growth potential
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Poor Management, Poor Company Results
Inventory Manager (Former Employee) –  Secaucus, NJ10 August 2016
As a former employee, I strongly urge potential applicants to reconsider hitting the 'Submit' button when completing an application for a role with The Vitamin Shoppe.

Although the company's recent financial results should speak for themselves, it cannot be understated that The Vitamin Shoppe is an organization clearly moving in a southward direction. Arrogant, underperforming executive managers need to be replaced. Top-level decision making has negatively impacted the organizational culture, and the attrition rate (especially among certain departments) is embarrassingly high.

Applicants to Marketing and Merchandising roles may be okay, as the company's new CEO is a merchant at heart and the entirety of his investment in human resources reflects this orientation. Applications to other non-customer facing roles, though, should absolutely steer clear - it's not the place to grow!
Pros
Free samples, Summer Friday hours, Casual dress code
Cons
Poor Company Results, Little Opportunity for Growth, Management Incompetence, Management Relationships built on Nepotism
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Very passionate culture with great training
Health Enthusiast (Current Employee) –  Clifton, NJ16 October 2015
Working at the Vitamin Shoppe was a great experience, especially coming from GNC. Vitamin Shoppe offered a great, fast paced environment that allowed me to get the training necessary to have a strong grasp on the supplements sold.
My only drawback with the company is the low level of job advancement and compensation. Pay is below average compared to responsibility. Also advancement is weak due to the fact that upper management would rather hire from outside sources rather than promoting within.
Overall from the stores I have worked for (Cifton/Brick NJ), I can truly say that these people care about the people they talk to. They are some of the most genuine people I have ever met and they all focus on one objective; the healthy lifestyle of their valued customers.
Pros
Experience, Knowledge, Discount
Cons
Advancement, Pay
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Most enjoyable part of the job
Assistant Manager (Former Employee) –  New York, NY15 December 2015
Worked at The Vitamin Shoppe for many years and became very familiar with several locations within Manhattan. Some of the best moments came from customer interactions. I really enjoyed helping and learning from the customers. Interacting with the customers was a great way to learn about new trends within the health and wellness industry. It is a very rewarding job if you want to a have an impact on customers' lives. Besides this, TVS pays too little attention to its store managers. Store Managers are often not held accountable for their lack of organization. Many stores do not have appropriate facilities such as restrooms and meeting areas. This would lead to managers having "on the spot coaching" or berating on a sales floor. TVS would greatly improve its service to the public by keeping its prices moderate and hiring more educated employees. Overall, retail is a thankless job and VS corporate office helps to solidify this by underpaying and cutting benefits to its retail employees.
Cons
Retail burnout. Not enough days off
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Overall rating

3.6
Based on 349 reviews
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Ratings by category

Work/Life Balance
3.5
Salary/Benefits
3.1
Job Security/Advancement
3.1
Management
3.3
Culture
3.6