Sales Associate/Wireless Expert/Assistant Manager (Former Employee) – New Minas, NS – 2 August 2013
I worked at The Source for several years, enjoyed the job and it's challenges, loved the customers, some managers were amazing, some horrid, over all the companies direction over the last few year's, especially since being bought by Bell, have gone down hill. Depending on your manager, whether they want to run their store as a business, or just somewhere for them to hide away and draw a pay will entirely change your experience when working for this company.
Great comissions and discounts on services.
Poor management at times, head office making poor decisions.
Sales Manager (Former Employee) – Toronto, ON – 21 June 2017
The Source says the the right things, however to obsessed over Bell residential subscription sales. In a declining market where customers are cutting the TV cord, The Source is increasing targets to unrealistic goals. Little focus on the customer satisfaction piece, however they do have very loyal customers on the wireless side of the business. The senior leaders and executives are well experienced however uses old tactics for development and accountability.They seriously need to understand how to inspire and retain talent in 2017.One size does not fit all approach from the 90's will not work today. Fantastic Call center for support and customer service, if only the retail side can figure this piece out. However they probably do not care, as long as their Bell subscription sales are met.Very short sighted. Overall they need to pay attention to the customer experience and respect the customer journey. Be very good at giving the customer a reason to buy Consumer Electronics in the moment they are in store and create an emotional connection to make them return.The idea of these locations out selling their Bell Branded brother stores, should not be the goal or the objective. This is not the right model as customers will then not identify you as a destination place for what they really want.They will then keep shopping on Amazon.
Sales Associate (Former Employee) – Medicine Hat, AB – 20 June 2017
I had a blast working at the Source. Of course you will have your off days with customers but at the end of the day you were kept busy with the amount of new tech always coming in to learn about and teach customers. Issues with the workplace have to be how they changed the manager 3 times in a very short amount of time, and the fact that every manager got worse as they kept switching them. One of the biggest issues was the lack of knowledge management had, or the lack of care they would put into solving an issue. Most things were ignored and we had to carry a heavier work load near the end of my days there because the new manager knew nothing about tech or phones (those are the 2 things you should really know working at The Source.) Before I left, we were all on a "PIP" which is a way to make sure you are meeting your quota in all areas or you will get a strike, and sooner later get let go. I still talk to the workers there because some of them are my friends and they say they are still on the PIP. They are only supposed to last 3 months, not half a year. From my understanding of what one of the associates told me, the DM forgot about the PIP's.
First look at new tech before out on shelves
Desperate need of reno's (kids have peed on the carpet)
Sales Associate/Assistant Manager (Former Employee) – Edmonton, AB – 19 June 2017
A typical day at the source, is sell, sell ,sell and sell phones! you if you love to talk about technology and want to spread the love of tech and how it can improve your life, then this is the place to work. staff and management was great. it felt like a small family working there. the hardest parts of this job would be dealing the customers who are unfamiliar with a product and claim its broken even though its a simple fix that the customer does not understand. the best part is have the advantage of seeing all the new tech before anyone else, especially with cell phones.
Sales Associate (Former Employee) – Mount Pearl, NL and St. John's NL – 8 June 2017
I worked in my first location and it was great. My coworkers were enjoyable and manager was easy to get along with. Instructions for day to day activities and rules in the company were explained well. I worked in my second location and it wasn't so great. My coworkers didn't seem to enjoy their jobs and my manager was unprofessional and didn't seem to care about customers. My experience with the company overall makes me think there is some good and bad depending on who you work with.
Sales Associate (Former Employee) – British Columbia – 8 June 2017
Mediocre atmosphere depending who you are assigned to work with, friendly staff. It is a business afterall, but afterall it is the source, not a dire straits mobile company. Even though it is gratifying helping a customer find their desired product or recommend a top tier item to make their day, at the end of the day on paper the companies stance is something as I described but merely words with no genuine foundation. It is easy to say things that flow down to lower levels amongst the company which sound nice, but in reality Bell really seems to only focus on mobile sales and generic cross selling, it is out of the store level mangers hands as they just do what they are then told. If you are happy with trying to push a phone onto every single customer that comes in than maybe this is for you, if you are interested in just selling people good products they wish for and recommend the best ideas to fit their description of what they would like to purchase than that is not enough to succeed in this company as Bells upper management seems to single handedly care about cell phone sales. The general employees are well educated with electronics which is beneficial at a customer level but does not save you from scrutiny amongst upper level mangement as said before, which is Bell related.
Positive coworkers, new electronics, customer satisfaction, making someones day with a good product.
Ominous scrutiny in regards to mobile sales, generic pushy cross selling, little job security if any. All or nothing management mentality, mostly top to down resulting in superficial scripted feedback.
Ability to make a decent wage is there if you push hard to sell but..
Manager (Former Employee) – Toronto, ON – 4 June 2017
Little room for advancement without selling a portion of your soul. I would recommend as a temporary job while looking for more career opportunities as most managers only care about results with little care for the what the customer really wants... they will push their house brand products even though they are junk because the mark ups are huge.
Seasonal Sales Associate (Former Employee) – High Level, AB – 2 June 2017
most of the beginning was all online work, module 1,2,3 etc, merchandising displays, opening and bringing out new inventory, answering questions about certain product knowledge, giving direction on how to use a product or the differences
nice discounts, great work team
its cold in alberta, long standing periods on sales floor
Friendly atmosphere. I loved working as a team as well as individual. Most enjoyable part was achieving the goals as it was commission based job. Hardest part was coping with the job and study together.
Sales Associate (Current Employee) – Charlottetown, PE – 20 May 2017
This is a good job for meeting and interacting with new people. It is a comission based company so it keeps you wanting to be at your best. There is consistently new gadgets to keep you entertained and with the latest devices.
Amazing community, work like a family, and treating customers with honesty and respect.
Sales Associate (Current Employee) – Moncton, NB – 10 May 2017
Fun, exciting, very loving atmosphere, tough targets but great sense of enjoyment from hitting said targets. Sometimes the months can be quiet and because of that you feel down. Just keep your chin up and work hard.
Bell discounts, good customer service
Steadily increasing targets relative to your hours worked and your skill level.
ASSOCIATE (Current Employee) – Edmonton, AB – 9 May 2017
Yes its a great place to be in while in school due to flexible work hours but the real problem in my eyes is in management they don't promote leaders and the people they do promote don't know how to lead and end up making the time you work with them not very enjoyable
Meh decent for a student, not a great career opportunity
Sales Associate (Current Employee) – Chelmsford, ON – 9 May 2017
The job is fairly easy, especially if you like retail and sales. My biggest con for this job would be the amount of pressure management gives to sell "more bell". This is to be expected in sales, unfortunately you feel like you're never selling enough.
Sales Clerk (Former Employee) – Sooke, BC – 8 May 2017
Sold phones, electronics Enjoyed the staff Learned a lot about cell phones and electronics Management was good but not consistent though Hardest part was not having enough people coming in to purchase items. Business was slow in Sooke BC