Customer Service Associate (Seasonal) (Former Employee) – Toronto, ON – 15 August 2017
Thankful for this opportunity. I did my best to use my knowledge of electronics to help my customers find a suitable product for their needs, if I was unsure I would ask my coworkers for their recommendations or do additional research.
Sales Associate (Current Employee) – Barrie, ON – 8 August 2017
The source provides a really good work environment however is not for people that are not good in sales. The job forces you to sell, and although this may be a bonus to some (given that you get good commission) to those that do not see themselves consistently trying to turn people over to bell this job is probably not for you.
Manager (Former Employee) – Innisfail, AB – 27 July 2017
Unless you are a sucker for punishment don't waste your time. As soon as you mess up they go for the throat accusing you of not taking the job seriously. If your numbers are good then you're okay but if you miss then your gonna get it. Don't waste your time
Sales Associate (Former Employee) – Vegreville, AB – 19 July 2017
Poor hours. Minimum wage. Commission only worth it if you get someone to sign up for a phone contract. No management support. Had a coworker basically backstab me out of the store and got no support from management
Sales Associate (Former Employee) – Toronto, ON – 14 July 2017
Excellent opportunity for those interested in furthering their career in telecommunications industry. Would encourage college students to apply. With commissions you can be taking home a ft pay check every two weeks.
Customer Service (Current Employee) – Leamington, ON – 9 July 2017
a typical day at work is been on the sales floor talking to customers, dusting and organizing stock. i have learned from this job to be patient. management overall is not good, in 2 years i had 5 different managers. which half of them were ok or didnt care about the job and didnt encourage us to do better. the hardest part about the job is trying to make your quota in a month. the most enjoyable part of the job is the paycheck and that you can have fun while working.
Sales Associate (Former Employee) – Toronto, ON – 2 July 2017
I was Brought in as a temp for the summer at a location by one manager and by the time i went in for my first shift the manager that hired me got moved to a different location, and I wound up getting trained by one of the associates at his own volition. Outside of the management shuffles that occurred it was pretty good.
Sales Manager (Former Employee) – Toronto, ON – 21 June 2017
The Source says the the right things, however to obsessed over Bell residential subscription sales. In a declining market where customers are cutting the TV cord, The Source is increasing targets to unrealistic goals. Little focus on the customer satisfaction piece, however they do have very loyal customers on the wireless side of the business. The senior leaders and executives are well experienced however uses old tactics for development and accountability.They seriously need to understand how to inspire and retain talent in 2017.One size does not fit all approach from the 90's will not work today. Fantastic Call center for support and customer service, if only the retail side can figure this piece out. However they probably do not care, as long as their Bell subscription sales are met.Very short sighted. Overall they need to pay attention to the customer experience and respect the customer journey. Be very good at giving the customer a reason to buy Consumer Electronics in the moment they are in store and create an emotional connection to make them return.The idea of these locations out selling their Bell Branded brother stores, should not be the goal or the objective. This is not the right model as customers will then not identify you as a destination place for what they really want.They will then keep shopping on Amazon.
Sales Associate (Former Employee) – Medicine Hat, AB – 20 June 2017
I had a blast working at the Source. Of course you will have your off days with customers but at the end of the day you were kept busy with the amount of new tech always coming in to learn about and teach customers. Issues with the workplace have to be how they changed the manager 3 times in a very short amount of time, and the fact that every manager got worse as they kept switching them. One of the biggest issues was the lack of knowledge management had, or the lack of care they would put into solving an issue. Most things were ignored and we had to carry a heavier work load near the end of my days there because the new manager knew nothing about tech or phones (those are the 2 things you should really know working at The Source.) Before I left, we were all on a "PIP" which is a way to make sure you are meeting your quota in all areas or you will get a strike, and sooner later get let go. I still talk to the workers there because some of them are my friends and they say they are still on the PIP. They are only supposed to last 3 months, not half a year. From my understanding of what one of the associates told me, the DM forgot about the PIP's.
First look at new tech before out on shelves
Desperate need of reno's (kids have peed on the carpet)
Sales Associate/Assistant Manager (Former Employee) – Edmonton, AB – 19 June 2017
A typical day at the source, is sell, sell ,sell and sell phones! you if you love to talk about technology and want to spread the love of tech and how it can improve your life, then this is the place to work. staff and management was great. it felt like a small family working there. the hardest parts of this job would be dealing the customers who are unfamiliar with a product and claim its broken even though its a simple fix that the customer does not understand. the best part is have the advantage of seeing all the new tech before anyone else, especially with cell phones.
Sales Associate (Former Employee) – Mount Pearl, NL and St. John's NL – 8 June 2017
I worked in my first location and it was great. My coworkers were enjoyable and manager was easy to get along with. Instructions for day to day activities and rules in the company were explained well. I worked in my second location and it wasn't so great. My coworkers didn't seem to enjoy their jobs and my manager was unprofessional and didn't seem to care about customers. My experience with the company overall makes me think there is some good and bad depending on who you work with.
Sales Associate (Former Employee) – British Columbia – 8 June 2017
Mediocre atmosphere depending who you are assigned to work with, friendly staff. It is a business afterall, but afterall it is the source, not a dire straits mobile company. Even though it is gratifying helping a customer find their desired product or recommend a top tier item to make their day, at the end of the day on paper the companies stance is something as I described but merely words with no genuine foundation. It is easy to say things that flow down to lower levels amongst the company which sound nice, but in reality Bell really seems to only focus on mobile sales and generic cross selling, it is out of the store level mangers hands as they just do what they are then told. If you are happy with trying to push a phone onto every single customer that comes in than maybe this is for you, if you are interested in just selling people good products they wish for and recommend the best ideas to fit their description of what they would like to purchase than that is not enough to succeed in this company as Bells upper management seems to single handedly care about cell phone sales. The general employees are well educated with electronics which is beneficial at a customer level but does not save you from scrutiny amongst upper level mangement as said before, which is Bell related.
Positive coworkers, new electronics, customer satisfaction, making someones day with a good product.
Ominous scrutiny in regards to mobile sales, generic pushy cross selling, little job security if any. All or nothing management mentality, mostly top to down resulting in superficial scripted feedback.
Ability to make a decent wage is there if you push hard to sell but..
Manager (Former Employee) – Toronto, ON – 4 June 2017
Little room for advancement without selling a portion of your soul. I would recommend as a temporary job while looking for more career opportunities as most managers only care about results with little care for the what the customer really wants... they will push their house brand products even though they are junk because the mark ups are huge.