If you can avoid working here you'll be a happier person
Sales associate (Former Employee) – Toronto, ON – 30 January 2014
Where to start? You being working there excited for the opportunity to work with people and help customers and are told that you're there to provide the best experience for the customer. But you quickly learn that you are actually there to provide the most frustrating and annoying experience for customers. You are given almost no training on the technical aspects of many of the items in the store and are taught exclusively about cell phone plans and to a lesser degree TV and internet plans. When a customer walks in you are to greet them, find out what they want and then try for all you can to convert the conversation to cell phones or any service you can sell to them. Just came in for batteries? How about a cell phone? Looking for a toy for a 4 year old? Let me ask you about your cell phone. I was also expected to clean, stock, schedule, organize inventory, open/close the store, memorize continually changing service deals and promotions all for minimum wage. And of course none of these extra duties should have an effect on your sales according to the management who continually come down on you on everything. Seriously, if you can avoid working for this company you will be a happier and better person for it.
Sales Associate (Former Employee) – Red Deer, AB – 14 March 2018
Doesn't matter how well you do in any other area, aside from getting phones. Unless you are prepared to tediously balance about 10 different targets and make sure you nail all of them at the same time, don't bother working here. All your other efforts will never be noticed and you'll only get told you're not good enough.
Too much chaos. People looking for a stable work environment should look elsewhere.
Decent staff, manager.
District manager likes to micro manage, use her managers as "supervisors", too many targets, not enough recognition, if you don't hit your phone sales you don't exist, turnover rate is crazy.