Call Centre eCare Customer Care Representative (Current Employee) – Mississauga, ON – 10 August 2017
Fast paced workday taking customer orders, managing customer service issues such as order status, returns and refunds, modification/cancellation/exchanges, etc. Multi-tasking skills, attention to detail and ability to defuse stressful situations is a must.
Customer Service Representative (Former Employee) – Mississauga, ON – 15 June 2016
I learned their computer software. A typical work day was fast paced with about 80-100 inbound calls a day. Calls would range from taking customer orders to customers complaints about merchandise they had purchased. The hardest part of the job would be to keep track of how long you are on the phone with each customers, especially when dealing with a more difficult customer. I enjoyed working there, my manager was nice and helpful as well as my trainer.
Vendor, Guest, and Host Project Coordinator (Current Employee) – Mississauga, ON – 23 November 2015
My time at The Shopping Channel was alot of fun and it allowed me to learn alot about the Broadcasting world. I was able to work with Merchandising, Vendors, Marketing, and Customer Service. My managers were always very supportive and they allowed me to work on Projects which I wanted to work on.
Order Operator (Former Employee) – Toronto, ON – 19 April 2015
Loved working at the Shopping Channel inbound calls inputting customer's information after ordering a product or clothes. Had to verify if they were paying by Visa, Master Card, American Express, COD, and Shipping options, FedEx , Purolator, ship to another address , if the customer was paying by easy payments or one payment. The co-workers were very helpful and easy to get along with which makes the job easier to do , and the management as well. The hardest part of the job was getting irate customers , the enjoyable part was speaking to satisfied customer . I learned how to deal with different types of calls each call was different, made me happy that the customer was happy and I was doing a good job.
General Helper (Former Employee) – Mississauga, ON – 2 March 2015
Everyone was really friendly at work. They all help each other out to get the work done quickly and easily. Nobody points out any mistakes, somebody will cover up if another person has made any. People are really helpful and considerate, making sure nobody has the burden over themselves.
Sales Associate (Current Employee) – Toronto, ON – 17 August 2013
I absolutely love working as I consider myself a workaholic. At my current job I am given many different tasks that help me improve my skills and also help me develop new skills. I learned how to properly use a cash register and give great customer service. On some occasions I am working on the floor, which means I have to help customers, clean, and make sure everything is in order and proper placement. My co-workers treat me like family, which makes the job even more enjoyable!