Loved working at the Shopping Channel inbound calls inputting customer's information after ordering a product or clothes. Had to verify if they were paying by Visa, Master Card, American Express, COD, and Shipping options, FedEx , Purolator, ship to another address , if the customer was paying by easy payments or one payment. The co-workers were very helpful and easy to get along with which makes the job easier to do , and the management as well. The hardest part of the job was getting irate customers , the enjoyable part was speaking to satisfied customer . I learned how to deal with different types of calls each call was different, made me happy that the customer was happy and I was doing a good job.
not getting incentives