Bilingual Help Desk Representative
The Pollack Group - Ottawa, ON

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Our downtown Ottawa client is looking for a Help Desk Representative.


  • Provide technical assistance to boards, associations and members
  • Respond to voice and e-mail inquiries from Boards, Associations and members in a professional and timely manner
  • Track all incoming inquiries
  • Work closely with Products & IT and Strategic Communications to ensure all user needs are met
  • Communicate with regarding upload procedures to ensure clean data
  • Perform other related duties
  • Prepared to work flexible working hours including evenings and weekends
  • Update Helpdesk FAQ


  • Proven ability to communicate in French and English, both verbal and written.
  • Must be member service oriented
  • Positive attitude and eagerness to learn and help others
  • Strong interpersonal and communication skills.
  • Strong knowledge of the Internet, MS Word, Excel, Internet Explorer and Outlook.
  • Working in team environment
  • Ability to work flexible hours
  • A good knowledge of real estate.

40-45K with full bebefits.

Erica Tracey, Staffing Consultant
The Pollack Group
Proudly Celebrating our 40th Year
225 Metcalfe Street - Suite #702
Ottawa, Ontario K2P 1P9
Tel: 613-238-2233
Fax: 613-238-4407

About this company
The Pollack Group was founded in 1973 and is a Canadian owned and operated full service staffing firm. Our reputation and expertise are in...