Our downtown Ottawa client is looking for a Help Desk Representative.

Duties:

• Provide technical assistance to boards, associations and members
• Respond to voice and e-mail inquiries from Boards, Associations and members in a professional and timely manner
• Track all incoming inquiries
• Work closely with Products & IT and Strategic Communications to ensure all user needs are met
• Communicate with regarding upload procedures to ensure clean data
• Perform other related duties
• Prepared to work flexible working hours including evenings and weekends
• Update Helpdesk FAQ

QUALIFICATIONS:

• Proven ability to communicate in French and English, both verbal and written.
• Must be member service oriented
• Positive attitude and eagerness to learn and help others
• Strong interpersonal and communication skills.
• Strong knowledge of the Internet, MS Word, Excel, Internet Explorer and Outlook.
• Working in team environment
• Ability to work flexible hours
• A good knowledge of real estate.

Salary
40-45K with full bebefits.

Erica Tracey, Staffing Consultant
The Pollack Group
Proudly Celebrating our 40th Year
225 Metcalfe Street - Suite #702
Ottawa, Ontario K2P 1P9
Tel: 613-238-2233
Fax: 613-238-4407
www.pollackgroup.com