Travel Reservations Agent, Kelowna, BC - February 12, 2016
If only there was a lower rating than 1 star, because that would be a better representation of how I feel about this company. The only positive from this job was a few of the people were wonderful to meet, and it taught me to never again work for a family owned company.
They are greedy, all they care about is you bringing them money in, whether it be by the rules or if you cheat your fellow employees, they don't care as long as THEY are making bank.
It'll start with their ad probably... they make it sound like a great opportunity and you'll be convinced but don't be fooled. You need to have no soul to work here and last. You'll apply with the manager who is the worst woman I have ever met- no soul. does not care about you, has zero personality, and no social skills... great person to have in charge right?
There's lots of training yes, but they leave a lot out and act like it's a huge inconvenience for them if you ask for help... be it her as previously mentioned or the other manager who is equally rude and awful. What they're not going to tell you (that their senior agents DID tell us) you have to stay at a certain percentage of sales or you're out- like that. They throw people out like the weekly trash and thats exactly how you're going to get treated.
As a travel agent and travel professional, from that stand point, this place is a joke. They don't operate how agencies should. And their lead generation process is ridiculous- your average sale becomes the dollar amount of your future leads. For example, if you start out and your average sales are $1,000 you're now only going to get leads around $1,000... they keep the $10,000 and $20,000 leads for the other agents and family members... so how can they expect you to better your sales, if they never give you an opportunity to work a large lead. Sure you can take a large one over the phone, but those large bookings often come from online leads.
So, there's no opportunity for advancement, the training should be a little better, and the higher-ups do not care about you unless you're making them lots of money. I hate to be SO NEGATIVE in my review, but working there was indeed, SO , NEGATIVE. I wish someone had written this type of review when I applied, would have saved me a year of misery at that place.
Do not work here, don't even apply, you're better than that I'm sure. Work for a REAL agency, Kelowna has many. This was a sugar-coated review... And don't book with them either, their prices suck... and never in training did they emphasize the importance of our clients... but they sure did emphasize the importance placed on bringing (them) in lots of money... Be aware.