Travel Reservations Agent, Kelowna, BC - 17 July 2016
Many of the reviews on here say that the turnover rate is high. I want to start out by saying that you should not be detoured by that. If you have been here for a while and have a good attitude, the management will do everything they can to keep you. It is likely that those who have had less than ideal experiences, are expressing their dissatisfaction with no longer working here more so than expressing the reality of the environment.
I have found the management to be extremely approachable and can honestly say that they do care about their employees very much. Like with any job, they do want you to prove that you are a good fit before they invest too much time/resources into you, but so long as you are reliable and able to retain information, there will be a place for you.
It is a sales job, but that doesn't necessarily mean you need to have sales skills coming in to it (though it certainly doesn't hurt if you do!). I have seen people do very well in this position that don't have the best social graces, but if you do your homework it's easy to excel. It really comes down to a combination of being good with clients, good with sales, competent, organized, and motivated. That doesn't mean these need to be your defining qualities, but you should have some mixture of several of those skills to be very successful.
It is a desk job so much of your day is spent sitting. This was initially not something that I was very keen on, but having the gym on-site and the central location to be able to utilize the downtown core over the lunch break helps immensely. There is almost no possibility for overtime (paid, anyway), however there is the possibility of having to come in on your own time if you want to make the sale - but is by no means mandatory or expected.
The co-workers are great for the most part, though it can be a bit competitive at times given the nature of the position. If you are good at communicating with your clients, it is a non-issue. Generally speaking, The Lodging Company seems to attract a lot of like-minded employees and clients so I have found the atmosphere to be fun and enjoyable, yet still professional.
For the most part, you are responsible for your clients so you should have some conflict-resolution experience and you must be a self-starter. How busy you stay and how much money you make relies heavily on how motivated you are and how much effort you are willing to put in to achieve results.
Some of the many perks include benefits, on-site gym and showers, on-site break room with efficiency kitchen and pool table, free un-paid travel opportunities, discounts, free swag (gift cards, personal trips, jackets, lanyards, etc.), no cap on commission, and excellent networking opportunities.