Brick Specialist (Current Employee), Calgary, AB – June 18, 2014
My typical day would be greeting customers and completing their orders at the till. I learned how to convey myself more as a person since customer service is number 1 at Lego, i was a shy person before i started working at Lego but i am now more open to talking to people and creating small talk. My co-workers were nice i didn't have many problems with – more... them. The hardest part of the job was probably closing shifts by myself where i would of had to stock the store myself. The most enjoyable part of the job was having customers remember me because of the good experience i had given them. – less
Manage and maintain banking relationships and cash flow of daily transactions.
Supervisor (Former Employee), Enfield, CT – May 31, 2014
Pros: beautiful facility; company store.
Move money to and from bank accounts to fund for Alccounts Payable remittances.
I gained exposure to accounting cycles and general ledger on SAP.
Co workers primarily had college educations so the rivalry for position was held to a minimum.
Hardest part of the this job was to instill a sense of wariness toward vendors and service providers as well – more... as financial endeavors as our Danish associates were not as suspicious about issues as businesses in the US were.
Most enjoyable part of the job was working directly with Danish management at their on site visits. – less
Customer Care Consultant (Former Employee), Enfield, CT – May 2, 2014
Pros: being the first person to test out new lego games and sets
Cons: none other then i miss it.
A typical day would be like hanging out and getting paid for it. I would answer incoming calls to help customers with placing, tracking, and taking payments for LEGO orders. From this company I learned that work can be fun. The managerial staff at this job was good( the company promotes from within). The hardest part of the job was dealing with the – more... Christmas Rush of calls, returns, and complaints. I feel that working on the LEGO website monitoring and moderating was the most enjoyable part of the job. – less
Brick Specialist (Current Employee), Burlington, MA – December 15, 2013
Pros: i get to play with lego's.
On a typical work day we get calls all day long for items we have not carried for months because said customer didn't want to buy it then and wants it now and is upset at us for not having item. What I've learned is to stay calm and deal with the situation as best as I can with the help of Management and Co-workers. There really isn't anything hard – more... about the job. The most enjoyable part of my job at Lego is seeing the happy little children. – less
Overall fun place to work, Some busy times, some very slow times.
CUSTOMER CONTACT CENTER ADVISOR (Current Employee), Enfield, CT – July 17, 2013
Pros: snacks and coffee in break room, healthcare
Cons: salary, personal time
My shift is spent answering inbound phone calls from consumers. We take product orders, answer questions about product, and handle customer complaints. We handle customers of all ages, including kids. I enjoy the other advisors that I work with, but I feel that there is little room for advancement, despite being told otherwise. As an advisor, you are – more... scored on surveys that the consumer can opt to take on a phone call or email. And even if it is a prank call, if the consumer opts to take your survey, they can purposely give negative numbers that will impact your scores. This is still held against you, and I find that to be the hardest part of the job. The most enjoyable part is being with my fellow advisors on the floor. Everyone is a pleasure to work with, and it feels like a second family. – less
Sales Associate (Former Employee), Bridgewater, NJ – August 13, 2012
Cons: cannot sit
Everyday will interact with customers, manage the register, stock the shelves and organize the backroom. Sometimes there would be events in the store. Management and co-workers are great people, very diverse and easily liked. Hardest part of the job is when difficult customers come in and complain about stuff out of your hand to deal with like product – more... design. – less
Cashier, Sales Associate, Stock (Former Employee), New York, NY – April 22, 2012
A typical day at lego for a morning shift would be making sure every item was restocked and to make sure the entire store was spotless. Once the door opened we were to greet the customers and make sure they received great customer service. The management was very particular with that. The store was based on selling items and great customer service. – more... Most of the employee's all worked together to achieve this goal. The hardest part of the job at Lego was during holiday seasons, walking around and helping a lot of customers was impossible. Store was too crowded, but we always tried to help as many people as we could. The most enjoyable part of this job when I was employed by Lego, was seeing the smiles on people's faces when they were happy with my customer service, I took much pride in that. – less