Responsible for learning client relations, technical or operational aspects of ADP products to service client base and begins handling client calls and servicing client base
Looking for: Adaptability, Collaboration, Ethics/integrity, Innovation, Job related professional/Technical expertise, Service orientation/Client Focus, Talent Development
-Answers inquiries from clients promptly and accurately, researching and escalating to other departments if needed.
-Observes and assists other internal CTA's and AE's to gain working knowledge of product, department procedure and dealership knowledge.
-Initiates and submits any critical client needs, field visit requests, program bugs, special program requests and product change requests to management for review.
-Modifies documents and coordinates implementation of appropriate customer support procedures.
-Maintains and provides support for other staff functions on special projects as needed.
-Completes personal and departmental assigned goals.
-Performs other duties as assigned.
-Customer Oriented and Punctual
-Effective verbal/written skills and proven time management skills
The role will support the Dealer Support Management division of ADP Canada in London Ontario. The contract is for 3 months initially with a chance that it may convert to full-time permanent. If not then an extension of contract.
Location: London, Ontario