At Bordner Installation Group Inc, we specialize in operational excellence as it relates to installation. That is the foundation of our company. Our operating philosophies and principles have always been built around a systematic approach focusing on outstanding workmanship that leads to quality installations with one goal in mind , satisfied customers. That's why we've remained in business since 1987 and have over 40,000 satisfied customers. Surveys of our customers confirm that 97% of them would recommend us to their family & friends.
We work diligently every day to improve our system to satisfy that last 3%!
Our 11-Step Customer Service Pledge is comprehensive , from our initial meeting with a customer and product selection process, through the entire construction/installation and post-installation. Over the years, we've designed, and continue to improve upon, our CustomerProtection Program to create a purchasing experience that results in extremely high levels of customer satisfaction, repeat business, and referrals.
Here is an overview of our 11-Step Customer Service Pledge:
1. Trained Associates
Individuals should not be left to learn on their own. Training is crucial for all personnel involved in a construction project. This includes each individual associated with proper installation on a project including: consultants, supervisors, installers, quality inspectors and service technicians. At Bordner Installation Group Inc. we know the products we use and all of our installation personnel are thoroughly trained on the proper installation methods recommended by the manufacturers. – less–ZoomInfo