Department Supervisors customarily works a flexible schedule, requiring both daytime and evening availability and shifts could be scheduled on any day of the week. In addition to being familiar with and able to perform the functions of the majority of other store positions, a Department Supervisor must be able to perform the tasks and responsibilities as outlined in this job description.
Leading by example in consistently demonstrating Customer FIRST behaviours and promoting positive Associate morale
Investigating, resolving and escalating customer issues as appropriate
Walking Department from the Customer Experience perspective daily, ensuring Grand Opening Day readiness, ad execution (per Playbook) and flyer readiness
Ensuring all Home Depot Standard Operating Procedures and policies in the Code of Conduct are communicated and adhered to by Associates.
Supervising Associates and work activity within department(s) of responsibility, including ensuring appropriate departmental staffing levels to meet business needs
Managing Associate performance through communication of responsibilities and goals, rewarding and recognition, documenting and evaluating performance, providing informal and formal performance-based feedback, completing Associate Reviews and Performance Appraisals and providing appropriate follow up
Developing Associate talent by providing input to Assistant Store Manager (ASM), Store Manager (SM) and Human Resources Manager (HRM) regarding promotion, performance appraisal and/or professional development of Associates in department and conducting interviews for applicants
Providing Associates with the training, information, tools, coaching, guidance, encouragement and recognition needed to meet expectations and/or take on higher levels of responsibility within store
Providing floor coverage in department and during power hours
Developing and maintain strong business partnerships with internal and external partners to ensure that merchandise is optimally staged, ordering issues are promptly addressed, etc.
Communicating store sales, event and promotional activity (Monthly Playbook) through Rallies, regular department meetings a communication binder.
Reviewing and reconcile sales, inventory and other reports as they relate to Key Performance Indicators for assigned department in order to maintain profitability, identify trends, define problems and develop and implement appropriate actions.
Stocking shelves to achieve 100% in-stock and overhead organizational plans, maintain aisle cleanliness and shoppability and signage in coordination with internal partners
Manager ordering where applicable
Managing minor resets and cross merchandising as necessary (including wing-stacks, chip-clips and displays), and ensuring planogram adherence
Preparing for yearly inventory
Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed, training is completed, proper PPE is available and used, and ensure a safe and clean working and shopping environment is maintained and Associates are held accountable to address unsafe work or customer practices
May be asked to represent the store as a key carrying/manager-on-duty (e.g., opening and closing store, signing for deliveries and price reductions, handling store level complaints in person or over phone).
Ability to work a flexible shifts
Excellent communication skills and customer service skills
Excellent decision making ability and problem solving skills
1 to 2 years experience as a supervisor