Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to find, inquire, respect, solve and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.
Actively seek out and offers a friendly greeting to customers in his/her designated department and throughout the store.
Asking open ended questions about customers’ projects in order to determine their needs and level of expertise. Be enthusiastic with the customer. When necessary, handle several customers at once
Thanking customers for shopping at The Home Depot
Answering questions about merchandise according to the customers’ level of expertise
Escorting customers to appropriate merchandise, regardless of department
Describing features and benefits of merchandise
Explaining the steps needed to complete projects and the products needed
Acquiring beginner product knowledge in adjacent departments
Has knowledge of related HD businesses (i.e. HDCD, Pro Services, etc) and how to best recommend them
Turning over customer to Sales Specialist when needed
Communicating to the Fulfillment and IAs about out of stocks
Resolving customer complaints or involves the appropriate manager to ensure customer satisfaction
Executing daily stock maintenance: all products are signed, displayed, lit and clean
Doing light shelf facing maintenance outside of store power hours
Assisting with minor resets and cross merchandising as necessary (including wing stacks, chip clips, displays and ads)
Ensuring that aisle end caps and counter promotions are clean, presentable.