CUSTOMER SERVICE REPRESENTAVE (Current Employee) – Halifax Harbour, NS – 3 August 2017
company policy of not having reserved cars available causes frequent customer dis satisfaction. very dated in house reservation software has a steep learning curve and no training is provided. training for all other aspects of working at hertz is extensive 1-2 weeks for a CSR.
Front Desk Agent (Former Employee) – Winnipeg, MB – 28 November 2013
Working at the airport location has benefits because you get to greet people who've never been to your city never mind your country and so you become a sort of ambassador to represent your city in all its glory, even in the bitter cold.
hertz working for them. Just a number, usa company in a canadian market all trying to run the same. EPIC FAILURE
service department (Current Employee) – Edmonton EDI – 18 November 2013
wage and benefits are par for the industry. Management has no power or back bone all looking out for themselves and managing the numbers to receive bonuses. constantly looking to replace high paid/ experienced staff with high school kids and wondering why staff is getting frustrated.
ANYONE LOOKING TO WORK FOR HERTZ SHOULD LOOK UP THE TEN WORST COMPANIES TO WORK FOR IN NORTH AMERICA . THE ARTICLE SAYS IT ALL, AND IT ONLY GOT WORSE IN THE FOLLOWING YEARS
Great employer to have worked for from 3 regional offices
Service Technician (Former Employee) – SK – 9 November 2013
I worked at a remote mine in Saskatchewan. I was hired by the Regina Office of Hertz Equipment Rental, but reported to the Supreme Steel Superintendant every work-day. I would attend morning meetings to get a feel for my workload. I would report my accomplishments to the Supreme Steel Superintendant. Then I would complete Hertz Equipment Field Reports and scan them to Regina for billing purposes. I would also scan my time sheet to Regina. Hertz Regina was a great place to report to. The employees and management were outgoing and helpful and deliveries were mostly on-time. Supreme Steel was a great customer and it was rare that we had disagreements. The best part of the job was the satisfaction of getting things done and providing minimum down-time. The hardest part was staying warm during the winter months when I had to work outside in a prairie wind.
Legal Secretary (Former Employee) – Kitchener, ON – 28 October 2013
I enjoyed working here when I first started however after a year some of my co-workers either left or were let go and some of the other workers that were hired did not know their job and I had to do more than I should have. My employer also used to go out and not come back even though I needed cheques signed for closings. it was very stressful on me and on our clients who were waiting for keys for their new home. Sometimes I would not leave work until 6-7 p.m. because he was gone.
eBilling Clerk (Former Employee) – EDI, Edmonton Alberta (8660 61 street location) – 25 March 2013
The work was not hard, but communication is an issue. There is no real sense of job security or comfort, and I found working there to be quite a stress provoker. Hertz withholds a very negative work environment with minimal praise, and little support. I did not appreciate the extents my management went to to prove my disloyalty to the company, and the amount I was questioned on my work load. They will always take customer side, and do not stick together in corporate issues, and it makes for a very untrustworthy environment.
The customer service at the desk (Branch EDI - Desk) were amazing, they made each day a little easier. Seeing them was probably the best part of my day.
I learned how to manage my time effectively, provide customers with statement balances, organize accounts, and collections. I learned how to cope with negative situations in the workplace, and
The hardest part of my job was the lack of support I had in the company when I had an issue or problem with either my work or a customer inquiry that I could not assist with. I believe with strong communication business with thrive, and that is definitely a lacking part of the workplace.
Chating with co-workers before work day started in the mornning
Mechanic (Former Employee) – Fort McMurray, AB – 6 January 2013
Learn new things ever day you went to work. Difference operating systems for each type of equipment. A great team to work for. Some co-workers I learn from and some co-workers I help. Driving to and from work. Working with all the team.
Small Tools Technician/Heaters (Current Employee) – Etobicoke – 8 September 2012
A typical day at work is just like every other day. Our management is ok, needs work there. I think I have some solid co-workers and others not so good. The hardest part of our job is trying to do a repair to a piece of equipment with no training.
Agency Operator (Former Employee) – Newmarket, On – 4 September 2012
This was a large company with established proceedures, so you alway knew what the expectaions were, but they were not open suggestions for change. I worked as an independent agent and ran the Newmarket location. Since I was not part of the corporate grid, my experience with management was limited to district supervisors. My position was a fairly recent concept to Hertz and they had some difficulty in balancing the needs of an independent agent, and that of corporate culture. I hired and supervised my own staff.
Customer Service Representative (Former Employee) – Prince George, BC – 22 May 2012
a typical day, was having vehicles ready and cleaned on time for every flight. i learned to use a lot of computer skills i wouldn't use else where. T he management was good and supportive and would work around your schedule if needed.My co-workers were fun and helped eachother. The hardest part was,working so much overtime.Each of us crs had or own customers that would come to see us personally.
Counter Sales Representative, Counter Supervisor (Current Employee) – Edmonton, AB – 12 April 2012
A typical day at work involves making sure you've got all the vehicles you need for the day and managing your available fleet accordingly, selling additional products like vehicle coverage, prepaid gas, and upgraded vehicles.
Hertz taught me invaluable selling, interpersonal, and problem solving skills that I will be able to use for the rest of my life.
Management is alright, due to the corporate structure of Hertz it takes a while a get any changes done around the place as the approval process is rather long and convoluted. The managers on the local level are over worked, and tend to burn out rather quickly but they try to do the best they can with the tools that they are given.
The majority of your co-workers are younger (18-25) and they are a lot of fun to work with. but beware of the drama and politics that comes along with working with people from that demographic. be prepared for management to do absolutely nothing about it.
The hardest part of the job is once in a while Hertz will over-book and leave you with considerably more reservations than cars which can be rather frustrating when you've got 15 people waiting around at your desk with guaranteed reservations and you don't have a single car to give them. There is a bonus structure which is rather hard to attain, however if you've got the skill to pull it off you can make a lot of money.
The hourly wages are pretty decent, and if you've had a particularly good/long week they will do their best to try and make up for it with extra hours on your time card. but you're going to have some very long weeks, you're goingmore... to work 100% shift work, and you're going to work a lot of weekends.less
lots of down time, you dont have to work particularly hard most days, its inside
long hours, shift work, occaisonal 6-day work weeks