CUSTOMER SERVICE REPRESENTAVE (Current Employee) – Halifax Harbour, NS – 3 August 2017
company policy of not having reserved cars available causes frequent customer dis satisfaction. very dated in house reservation software has a steep learning curve and no training is provided. training for all other aspects of working at hertz is extensive 1-2 weeks for a CSR.
Territory Manager (Former Employee) – Saskatoon, SK – 19 April 2016
I couldn't ask for better management and employees. I was responsible for dealing with customer sales, customer rejections and signing new prospects. The hardest part of the job was dealing with the slow winter months. I am a person who needs to stay focused and busy year round, which unfortunately led to me leaving the company. I enjoyed the new challenges presented daily, as no two days were the same. Creative thinking is a must, as no two customer issues were ever the same. Very positive experience.
Meeting new people, facing new challenges
Very slow winter months, comparable to being laid off
High quality performance to produce outstanding results
Operations Manager (Current Employee) – Toronto Pearson International Airport, ON – 11 April 2016
Supporting achievement of location sales and margin goals Ensuring positive customer experience, making Hertz #1 in car rental company experience Achieving individual sales goals and customer service goals Growing sales utilizing business-to-business sales tactics Upholding company standards by ensuring cars are presentable to customers Clean and service facilities/vehicles to ensure customer satisfaction I am responsible for managing a unionized and/or non-unionized workforce delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling customer issues and requests, and training new personnel. Scheduling and payroll on a weekly bases.
General Operations Manager (Current Employee) – Toronto, ON – 13 February 2016
Learn a lot, lots of challenges, difficult in making positive change, HR department needs to go. a lot of sr. staff, very closed minded. small minded people, they wake up dreaming how to make your day a memorable one
Customer Service Representative (Current Employee) – Ottawa, ON – 17 December 2015
This is a great place to work. It can be fast paced. You have the opportunity to meet a lot of interesting people depending on the office you are working at. The staff are great!! Managers too. They can be very accommodating when they can. If you can sell coverage on rentals, you have to opportunity to make a decent bonus. The most enjoyable part of working for Hertz would be working with the friendly outgoing staff. Hardest would be trying to deal with an irate customer due to a bill they are not happy with, or the vehicle is not what the expected. I have however learned how to compromise with customers and try to find a middle ground everyone is happy with, before having to bring a manager into the mix. When doing this you gain customer appreciation and possible regular renters, who want to deal with just you!
Customer Services Representative (Former Employee) – Budapest, PE – 11 October 2015
They are a great company to work for once you get to upper management. Starting out at the bottom will make you earn your stripes at this company. It's well worth it once you make it to upper management.
Rental Manager (Former Employee) – Calgary, AB – 9 October 2015
Oversee day to day activities, inventory management, logistics, getting jobs completed. Assisting employees make decisions, solving issues pertaing to work and employee issues. The most enjoyable part of the job is having a customer acknowledge an employees performance on their quality and quantity of their work. The hardest part of the job is getting an employee to understand their mistake, but to learn from it and move on to NOT have it happened again, but ask questions if uncomfortable with making a decision.
Customer Service Representative (Former Employee) – Moncton New brunswick – 30 July 2015
Opening and closing contracts with clients. I have learn that everyone has different way of looking at things. With the company changing from a family own business to a corporate company it has a lot of differences. Meeting all kinds of new people from all over the world makes it more fun.
This is a horrible place to work. This company is a total joke. The management are a disorganized bunch of clowns and there is no job security, or benefits. You can expect minimum wage. They try to undercut you every chance they get. Morale among employees is non-existant. I dont know how this company hasn't gone belly up with the way its run, and by the people who run it.
Easy, brainless work
Low salary, low class people to work with / for, low class company
Driver (Current Employee) – Saskatoon, Saskatchewan – 7 June 2015
I would get to work around 7:30am, find out if I have a regualr school run in the morning. If it was a yes i would find out what else what all needed of me for the day; if I wasnt needed for a morning run I would check to see if I had any charters for the day. Many times I would end up working in the office doing computers & paperwork. I learned how to operate the computers, the account, who takes care of payments. My co-workers are a great group of people, always friendly. The hardest part of my job was not knowing if I am going to have work for a couple days as Im a spare driver. The most enjoyable part is working with the schools and the kids.
Simple hours, & freedom during the day if your not doing charters.
Not enough hours for a single mom with no help from anywhere else.
Rental Sales Agent (Former Employee) – Calgary, AB – 18 May 2015
-Typical day at work involved conversing with anyone that even just happened to walk into our store. -Getting along with the customers and offering all our services in the kindest manner. -Informing the customers of their available choices in Cars and Value packages. -Walking the customers around the cars and showing them the features of the vehicle. -Attending calls and assisting the customers. -Management was a bit reckless and irresponsible. -Hardest part of the job was coordinating with the Main Fleet location to organize cars for customers.
Good place to work and learn from entry level as lots of opportunities and growth
Area Manager (Former Employee) – North Ontario – 23 April 2015
Lots of internal learning courses to be done every year to comply with company's guidelines, which is good Management rigid and not flexible Open Door policy, however still seems like higher management is not approachable People are great to work and co-operative Due to Accounting issues, bonus/incentives auditing going on, which has resulted in employees who are under this program haven't been paid their balance 10% of bonus/incentives Lots of process to get anything approved or moved forward
Branch Manager and above get company car with fuel and insurance
Quite an experience to work with people from all over the world
Driver (Current Employee) – Toronto, On – 26 February 2015
The most important fact about this organisation is that we have the most diversified workers in the organisation; in addition, it enables an individual to increase his/her knowledge about cultures existing all over the world.