Great experience, and a perfect way to interact with different cultures.
Lead Rental Agent (Former Employee) – San Francisco, CA – June 1, 2012
My job was to rent cars to business associates, locals, and tourists. I worked for a smaller office, so we didn't have the same perks as some offices located within the city. Besides renting cars, we sometimes had to pick up cars from other locations, put gas in the cars, and wash them as well. I dealt with guests who spoke and understood very little English, placing reservations for our local office as well as other desired locations, and any discrepancies regarding billing. There were only a few people that worked at this branch, so we all were able to work together. We were very close and were able to connect with each other both inside and outside of the workplace. The hardest part of the job were days when we weren't provided with the right cars for the reservations expected. It was hard to explain to people who prepaid and reserved cars months in advance that their car hasn't arrived yet, or the company couldn't provide it. The best part of the job, I believe, was meeting so many people from different states and countries, and finding out there are a lot of similarities between our cultures.
eBilling Clerk (Former Employee) – EDI, Edmonton Alberta (8660 61 street location) – March 25, 2013
The work was not hard, but communication is an issue. There is no real sense of job security or comfort, and I found working there to be quite a stress provoker. Hertz withholds a very negative work environment with minimal praise, and little support. I did not appreciate the extents my management went to to prove my disloyalty to the company, and the amount I was questioned on my work load. They will always take customer side, and do not stick together in corporate issues, and it makes for a very untrustworthy environment.
The customer service at the desk (Branch EDI - Desk) were amazing, they made each day a little easier. Seeing them was probably the best part of my day.
I learned how to manage my time effectively, provide customers with statement balances, organize accounts, and collections. I learned how to cope with negative situations in the workplace, and
The hardest part of my job was the lack of support I had in the company when I had an issue or problem with either my work or a customer inquiry that I could not assist with. I believe with strong communication business with thrive, and that is definitely a lacking part of the workplace.
A typical day at work would be meeting different people from all over the world and being able to help those people direct them and customize their rentals to best suite their needs for their vacation and family.
On a daily basis i learn new things, from my Customer Service Reps to the customers . Ranging in things from Sales to where people are from and what there about .
Management changes very frequently so things get disorganized but once the location becomes more stable and consistent with employees, its runs smoothly.
My co-workers are the best part of it all, doesn't matter how hard the day is, we get through it together and help each other out when needed .
The hardest part about my job would be the language barriers between my clientele and myself . I am limited to English, Chinese & a little bit of spanish , BUT that is where either my co-workers or their family members assist and help with the communication level.
Lastly, the most enjoyable part is loving what i am doing and being good at the sales aspect of it , and at the same time i know i am the beginning and the end to a families vacation/business rental so i can ensure they have a great first and last impression .
Great employer to have worked for from 3 regional offices
Service Technician (Former Employee) – SK – November 9, 2013
I worked at a remote mine in Saskatchewan. I was hired by the Regina Office of Hertz Equipment Rental, but reported to the Supreme Steel Superintendant every work-day. I would attend morning meetings to get a feel for my workload. I would report my accomplishments to the Supreme Steel Superintendant. Then I would complete Hertz Equipment Field Reports and scan them to Regina for billing purposes. I would also scan my time sheet to Regina. Hertz Regina was a great place to report to. The employees and management were outgoing and helpful and deliveries were mostly on-time. Supreme Steel was a great customer and it was rare that we had disagreements. The best part of the job was the satisfaction of getting things done and providing minimum down-time. The hardest part was staying warm during the winter months when I had to work outside in a prairie wind.
Customer Service Representative (Current Employee) – Ottawa, ON – December 17, 2015
This is a great place to work. It can be fast paced. You have the opportunity to meet a lot of interesting people depending on the office you are working at. The staff are great!! Managers too. They can be very accommodating when they can. If you can sell coverage on rentals, you have to opportunity to make a decent bonus. The most enjoyable part of working for Hertz would be working with the friendly outgoing staff. Hardest would be trying to deal with an irate customer due to a bill they are not happy with, or the vehicle is not what the expected. I have however learned how to compromise with customers and try to find a middle ground everyone is happy with, before having to bring a manager into the mix. When doing this you gain customer appreciation and possible regular renters, who want to deal with just you!
Very fast paced environment with great people to work with
Distribution Manager (Former Employee) – Calgary, AB – April 30, 2014
There is no fixed set of work. Every day is a new day and one have to start fresh. Very challenging work load with numerous objectives adding up every hour. Had to manage a diverse group of 75+ employees, work with them, motivate them and as a result get the best out of them. Had to make rapid decisions by using sound judgement to distribute and allocate rental fleet throughout the city of Calgary according to market conditions. Making the schedule for employees, doing payroll, hiring and firing according to seasonal demands.
I have learned a lot from this position and it has definitely made me a stronger professional. Management was very supportive and contributed to my learning process. Co-workers were fun, encouraging and were always there to make it happen. It was a great team environment and a collaborative effort.
Rental Manager (Former Employee) – Calgary, AB – October 9, 2015
Oversee day to day activities, inventory management, logistics, getting jobs completed. Assisting employees make decisions, solving issues pertaing to work and employee issues. The most enjoyable part of the job is having a customer acknowledge an employees performance on their quality and quantity of their work. The hardest part of the job is getting an employee to understand their mistake, but to learn from it and move on to NOT have it happened again, but ask questions if uncomfortable with making a decision.
hertz working for them. Just a number, usa company in a canadian market all trying to run the same. EPIC FAILURE
service department (Current Employee) – Edmonton EDI – November 18, 2013
wage and benefits are par for the industry. Management has no power or back bone all looking out for themselves and managing the numbers to receive bonuses. constantly looking to replace high paid/ experienced staff with high school kids and wondering why staff is getting frustrated.
ANYONE LOOKING TO WORK FOR HERTZ SHOULD LOOK UP THE TEN WORST COMPANIES TO WORK FOR IN NORTH AMERICA . THE ARTICLE SAYS IT ALL, AND IT ONLY GOT WORSE IN THE FOLLOWING YEARS
Tripper (Former Employee) – Dorval – June 15, 2015
This is a horrible place to work. This company is a total joke. The management are a disorganized bunch of clowns and there is no job security, or benefits. You can expect minimum wage. They try to undercut you every chance they get. Morale among employees is non-existant. I dont know how this company hasn't gone belly up with the way its run, and by the people who run it.
Easy, brainless work
Low salary, low class people to work with / for, low class company
Customer Service Representative (Former Employee) – Moncton New brunswick – July 30, 2015
Opening and closing contracts with clients. I have learn that everyone has different way of looking at things. With the company changing from a family own business to a corporate company it has a lot of differences. Meeting all kinds of new people from all over the world makes it more fun.
Quite an experience to work with people from all over the world
Driver (Current Employee) – Toronto, On – February 26, 2015
The most important fact about this organisation is that we have the most diversified workers in the organisation; in addition, it enables an individual to increase his/her knowledge about cultures existing all over the world.
Small Tools Technician/Heaters (Current Employee) – Etobicoke – September 8, 2012
A typical day at work is just like every other day. Our management is ok, needs work there. I think I have some solid co-workers and others not so good. The hardest part of our job is trying to do a repair to a piece of equipment with no training.
Customer Services Representative (Former Employee) – Budapest, PE – October 11, 2015
They are a great company to work for once you get to upper management. Starting out at the bottom will make you earn your stripes at this company. It's well worth it once you make it to upper management.