Detected security issues, created customer tickets and managed problems until closure;
Organized escalations and collaborated with internal technology teams to ensure timely resolution of issues;
Ensured that Service Level Agreements are met;
Performed system maintenance and maintained current documentation
Provided resolution plans for system and network issues;
Reported common and repeat problems (trend analysis) to Management and propose process and technical improvements.
Executed basic connectivity testing for various firewalls such as McAfee, Cisco ASA, Check Point, Palo Alto and etc.
Collected security logs from different log collectors such as RSA and QRadar and analyzed per process