May days is starting with the hand over which is given from my team who is changing the shift, checking the emails and planning the day accordingly, arrival timings if we have any delay or special situations, handling all the passengers who are in transit and ones who need assistance, missed the planes and re-bookings and payments. Every day at work i learned something new, how to treat critical situations, different type of people and nationalities, social classes. How to be in stressful situations when people are angry, i think is the hardest part of the job. But they need help, all is about knowing your job very well and be a support for then giving the best options.
Enjoyable part of the job is when the problem is solved and our customers are leaving the office satisfied and all the team worked hard to manage the critical situations, when we as a team touch on time performance.