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The Dufresne Group
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7 reviews

The Dufresne Group Canada Employee Reviews

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Amazing company
Store Manager Dufresne Furniture (Former Employee), Manitoba, CanadaJuly 23, 2014
Pros: support, growth, leadership
Cons: retail hours can be tough on a family
TDG was an amazing family business that was growing and expanding to be a leader in the furniture retail industry. I was brought in as a temp and over 8 years worked my way to partner. TDG prided itself in continued growth and development of it's employees and especially in the mgmt. team. The education, skills and experience I received was invaluable. – more... Leaving the company and in particular my team that I built at my store was a difficult decision. Moving to a new home, and country to allow my husband to take on a promotion and opportunity with his company was the reason I left, and most likely the only reason I would have given up my store and being a part of TDG. – less
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Fast paced work environment, very reliant on memory, co-workers friendly
CUSTOMER SERVICE AGENT (Current Employee), Panet Road Distribution CentreJanuary 2, 2014
Pros: free lunches a couple times a year, extravagant xmas party, staff potlucks
Cons: expected to make up all hours missed even if you have to come in on your day off to do this, bus service is very bad in this area of town
A typical day at work started with logging into the phones and getting our assigned customer routes that we needed to call. While making outbound calls, it was also our responsibility to take inbound calls. Having good conflict resolution skills really helped because customers were often irate when they called in if a delivery was late or if their product – more... arrived damaged. Our responsibilities included setting up delivery dates, calling customers to give them their assigned window of delivery, book technicians, order parts, resolve logistic issues pertaining to transportation, resolve problems in co-operation with our stores across Canada.

I honed my conflict resolution skills to excellence. I participated in department planning sessions. My co-workers referred to me as the person who was always very nice to the customers. During my time at TDG, I also learned how to use Storis, which is their computer operating system.

My job is very fast paced with many interruptions, and so I developed good multi-tasking abilities.

While training is provided, the training period is not sufficient to learn all that you need to know, and so most of your learning occurs on the floor while you are doing your job. Because it is so hectic, it is often hard to find someone who has time to talk you through something that you don't know how to do. – less
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Great company, Great friends
Pick Truck Operator (Former Employee), Winnipeg MBNovember 19, 2013
Pros: great co-workers, and easy going management
Cons: dusty atmosphere
A typical day at dufresne involved moving furniture from shelves into trucks and vice-versa. I learned how to operate a pick truck and lift properly. The management was awesome and the co-workers better, as I met some great friends. The hardest part of the job was explaining to customers that certain peices of furniture would not fit in their small – more... vehicles. This was hard because it irritates people to have to pay for delivery. The most enjoyable part of the job was the physicality of the work. I enjoy keeping busy so a job where I am always doing something was awesome – less
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Training could be better
Customer Service Rep (Former Employee), WInnipeg, ManitobaMay 13, 2013
Pros: canadian company
Cons: no bus service
After training you are pretty much on your own. A lot is expected out of you. A fast paced environment , co-workers not that friendly and management less so. Not great bus service. Pay is average.
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Hard to advance.
Warehouse Worker (Current Employee), Winnipeg, MBApril 6, 2013
Pros: good benefits
Cons: no advancement, hardly a raise.
Learn warehouse skills such as forklift. High turnover, not a career move.
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Better quality products to sell then average furniture store.
Sales Manager (Current Employee), Brandon, MBNovember 18, 2012
Pros: flexible hours as far as retail goes/ good income if you work hard.
Cons: working in a small market means fewer opportunities.
I've been there longer than anyone. We created a sense of pride in our work and our people. The most difficult part of the job is retention of staff as it is a difficult job market and hard to find the right people.
Had my best year yet in 2012 but my wife and family are re-locating to pursue other career choices. I love meeting people and I enjoy the – more... challenges and mentoring my staff. I've learned to deal with many types of people and have developed a lot of relationships. – less