Fast paced work environment, very reliant on memory, co-workers friendly
CUSTOMER SERVICE AGENT (Current Employee) – Panet Road Distribution Centre – 2 January 2014
A typical day at work started with logging into the phones and getting our assigned customer routes that we needed to call. While making outbound calls, it was also our responsibility to take inbound calls. Having good conflict resolution skills really helped because customers were often irate when they called in if a delivery was late or if their product arrived damaged. Our responsibilities included setting up delivery dates, calling customers to give them their assigned window of delivery, book technicians, order parts, resolve logistic issues pertaining to transportation, resolve problems in co-operation with our stores across Canada.
I honed my conflict resolution skills to excellence. I participated in department planning sessions. My co-workers referred to me as the person who was always very nice to the customers. During my time at TDG, I also learned how to use Storis, which is their computer operating system.
My job is very fast paced with many interruptions, and so I developed good multi-tasking abilities.
While training is provided, the training period is not sufficient to learn all that you need to know, and so most of your learning occurs on the floor while you are doing your job. Because it is so hectic, it is often hard to find someone who has time to talk you through something that you don't know how to do.
Free lunches a couple times a year, extravagant Xmas Party, staff potlucks
Expected to make up all hours missed even if you have to come in on your day off to do this, bus service is very bad in this area of town