Please note: this position is located in our Property Unit, in our Western Regional Centre (Calgary).
The Claims Adjuster (Level 2) is measured on their ability to investigate and evaluate lower to moderate complexity claims, to determine coverage available to policyholders and claimants. This position is responsible for applying and explaining applicable coverage to all relevant parties and documenting claims files. The Claims Adjuster (Level 2) is accountable for providing efficient and timely service to all customers and is expected to work with a moderate degree of autonomy, within established authority.
- Provides timely, professional and efficient service to all customers to meet corporate service objectives.
- Assembles information on new, transferred and ongoing low to moderate complexity claims for the purposes of evaluating the scope of the loss and determining appropriate coverage and indemnification to effectively manage loss and expense costs.
- Analyzes information gathered on coverage, liability and quantum to verify authenticity and appropriateness of claims submitted.
- Applies policy, legislation and company guidelines to all claims to manage loss costs and customer relations.
- Processes and documents claims payments promptly according to company guidelines, obtaining authority from appropriate Claims Specialist or Unit Manager, to maximize loss cost management.
- Other duties as assigned.
SKILL AND EXPERIENCE REQUIRED
Education & Experience:
A University Degree or College Diploma with one to two years of claims handling or related experience, specifically in adjusting GL, CGL claims, or an equivalent combination of education and experience. Enrolment in the CIP program is an asset.
High proficiency with Windows-based programs including spreadsheet and word-processing applications. Ability to deal with people and communicate effectively by telephone. Ability to understand and apply policies and procedures. Proficiency in typing. Claims technical skills related to specialty.
Technical Ability, Ability to Learn, Organization and Planning Ability