At The Dilawri Group, we know service excellence is built on our employees. We recognize that you are a unique individual and we understand that you value benefits and rewards that provide flexibility, choice and control. The Dilawri Group offers health benefits such as medical, dental and vision, tuition reimbursement, online and classroom training to help develop your skills to the next level, employee discounts, retirement plans and much more! After 25 years in the automotive Buisness that is why, we continue to be one of Canada's 50 Best Managed Companies as well as one of 2013’s Best Small and Medium Employers
Our Service Advisors are responsible for scheduling service work in the service department and for selling recommended or required services to customers. YOU WILL BE the dealership’s first-line customer relations and service representative.
Our high performance Service Advisor's are responsible for gathering and interpreting information on vehicle condition from the Service Technicians in order to advise the customer on recommended or urgently required services and communicate this information in a professional and appropriate manner, explaining the benefits of services and the potential outcomes of postponing repairs.
You MUST have:
-High school diploma or GED required.
-Passion for the automotive industry.
-1-3 years working experience in a service advisor role.
-Active working knowledge of Reynolds and Reynolds (ERA)
-Strong customer service and troubleshooting skills.
-Able to work well under pressure.
-Strong attention to detail.
-Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
-Professional appearance and manners.
-Experience in all aspects of customer service and people management.
-Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
-Able to respond quickly in a dynamic and ever changing environment.
If you have what it takes to join our high performance team, submit your resume today!