Mailroom/Customer Service Representative
The Centre for Education and Training - Toronto, ON

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We are working with an employer that requires:

FULL TIME CUSTOMER SERVICES REPRESENTATIVE
Location: Toronto, ON
Wages: Starting at $11/hr

RESPONSIBILITIES

  • Provide support for shipping and receiving, and mailroom
  • Receive, process and deliver courier items to offices serviced by the mail room
  • Guide and assist staff in records retention/retrieval
  • Assist staff with printing, binding and assembling proposals as required
  • Assist with key distribution/audit and updating phone lists
  • Welcome and service clients at the business centre counter
  • Handle client inquiries and provide appropriate solutions
  • Log all entries online, notify customers and obtain signature for each pickup
  • Process all incoming/outgoing fax requests; maintain accurate records of all fax transmissions
  • Ensure fax equipment is in good working condition, initiate service calls when required, initiate ordering fax consumerable products
  • Act as liaison between the client and national records coordinator, facilities, and building management
  • Process invoices

REQUIREMENT

  • Must be able to lift boxes up to 50lbs
  • Constant interactions with customers in person and on phone
  • Typing and checking data frequently

SKILLS/QUALIFICATIONS

  • Completion of secondary school
  • Six months experience in client services or equivalent
  • Excellent office and administration skills
  • Effective communication, both verbal and written, with staff and customers
  • Familiarity with MS Office (Word, Excel), Lotus Notes, Internet and email
  • Must have a superior Customer Service Skills*
  • Strong problem solving, decision making and organizational skills
  • Ability to work with minimal or no supervision

Please submit resumes by August 5th. Only qualified candidates will be contacted.

The Centre for Education and Training is an Employment Ontario funded project assisting job seekers and employers at no cost in creating opportunities for long-term employment. You can visit us online at www.tcet.com for more information.


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