Electrical Technician
The Burke Group - Stoney Creek, ON

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Reporting to the Customer Care Manager, the successful candidate will deliver both telephone support as well as hands-on support at customer sites across North America. The field service technician will contribute to the delivery of Customer Care services to our customers and help foster long-term profitable relationships with our customers.

  • Licensed technician with 5 years experience in automation/robotics
  • Strong customer focus and the ability to relate well to customer needs Experience in a customer service environment and or production facility would be an asset
  • Knowledge of basic robot operations, including mechanical, electrical, and software interfacing in an industrial environment
  • Experience with PLC's, HMI's, and servos and in troubleshooting PC and PLC based automation software
  • Ability to read mechanical/electrical drawings and possess assembly and maintenance skills
  • Ability to use software diagnostic tools and basic computer skills
  • Ability to prepare detailed field service reports using Microsoft Office
  • Provide telephone support for existing customers
  • Provide training on systems purchased by customers
  • Provide mechanical/electrical solutions for customers through system troubleshooting & diagnostics
  • Analyze, troubleshoot, debug, support & service robotic software and systems according to specifications and customer requirements
  • Deliver hands-on support and service at customer site