Pretty horrific experience
Customer Service Representative (Former Employee) – Kirkland, QC – 15 June 2016
Worked for a total of just over half-a-yea before my call-center (1 of 2 in the country) SHUT DOWN; absolutely no surprise..
Customers are likely to feel they've been cheated out of service, price and/or general product-quality. Constant reviews, business-reports, media-stories and even anti-Brick Facebook groups bring out the apparent opinion many share.
It took me 2-3 months in to realize it wasn't that well managed.. I would have left, but felt I could attempt to serve my customers fair and treat them with respect, and also contacted head-office/higher authorities on multiple occasions, skipping over my immediate supervisors as to avoid a run-around. Even while being praised for my perspective and striving to save both the business and customers, nothing ever happened (in terms of advancements, recognition, or even thank yous). As somebody who studies EQ of business and branding, I at least had a strong contrast to compare AGAINST what one should do to become successful.
Many complaints and experiences led me eventually advise NOT to buy from The BRICK, which again, highlights the incapability of standing behind a product/company you believe in. A terrible job-experience thankfully gave insight to a company as a whole that lacks essential leadership in today's growing age.
The BRICK runs a sprint, and not a marathon when it comes to their brand and how they treat their customers (as a company across Canada).
It's only 5-days a week
Lack of Leadership, Poorly Managed, Horrid Customer Service, Unfaithful Store-Policy, Dishonest