Store Manager
The Brick - UFW - Hamilton, ON

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The Store Manager’s main duty is to drive the business by providing direction and leadership to store staff to effectively execute the business plans at the store level.

Key Responsibilities

  • Maintain excellence in store merchandising, detail and customer service
  • Understand, implement, maintain and ensure compliance with all United Furniture Warehouse policies and procedures
  • Increase the store’s Average Sales, Closing Ratio and Return on Customer (ROC) while controlling expenses
  • Implement all sales and operations programs
  • Schedule staff for optimum coverage levels
  • Hold daily trigger talks and sales meetings
  • Develop staff through goal setting, coaching and performance evaluations
  • Organize and plan promotions and marketing events
  • Handle escalated customer service issues and offer solutions; ensure 100% customer satisfaction
  • Promote teamwork within all departments
  • Maintain store inventory levels and accuracy
  • Control and reporting of Accounts Receivable and Accounts Payable
  • Community involvement

Job Requirements

  • High school diploma or equivalent; post secondary education an asset
  • Minimum 3 years retail sales and/or customer service experience
  • 2 or more years retail supervisory or management experience
  • Proven track record in sales, customer service, operations and merchandising
  • Exceptional interpersonal and communication skills, both verbal and written
  • Proven leadership skills
  • Highly developed problem solving skills
  • Excellent negotiating and closing skills
  • Working knowledge of retail systems
  • Good time management skills and work ethic
  • The desire to promote an extreme level of excellence and pride in customer service and store detail
  • Flexibility to work shifts, including evenings and weekends, as required

United Furniture Warehouse LP (“UFW”) is a division of The Brick Warehouse LP (“The Brick”).


Indeed - 10 months ago - save job
About this company
For over 40 years, The Brick has been led by visionary men and women who have embraced each business opportunity with the drive for success....