Store Manager
The Brick - UFW - Hamilton, ON

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The Store Manager’s main duty is to drive the business by providing direction and leadership to store staff to effectively execute the business plans at the store level.

Key Responsibilities

  • Maintain excellence in store merchandising, detail and customer service
  • Understand, implement, maintain and ensure compliance with all United Furniture Warehouse policies and procedures
  • Increase the store’s Average Sales, Closing Ratio and Return on Customer (ROC) while controlling expenses
  • Implement all sales and operations programs
  • Schedule staff for optimum coverage levels
  • Hold daily trigger talks and sales meetings
  • Develop staff through goal setting, coaching and performance evaluations
  • Organize and plan promotions and marketing events
  • Handle escalated customer service issues and offer solutions; ensure 100% customer satisfaction
  • Promote teamwork within all departments
  • Maintain store inventory levels and accuracy
  • Control and reporting of Accounts Receivable and Accounts Payable
  • Community involvement

Job Requirements

  • High school diploma or equivalent; post secondary education an asset
  • Minimum 3 years retail sales and/or customer service experience
  • 2 or more years retail supervisory or management experience
  • Proven track record in sales, customer service, operations and merchandising
  • Exceptional interpersonal and communication skills, both verbal and written
  • Proven leadership skills
  • Highly developed problem solving skills
  • Excellent negotiating and closing skills
  • Working knowledge of retail systems
  • Good time management skills and work ethic
  • The desire to promote an extreme level of excellence and pride in customer service and store detail
  • Flexibility to work shifts, including evenings and weekends, as required

United Furniture Warehouse LP (“UFW”) is a division of The Brick Warehouse LP (“The Brick”).

About this company
For over 40 years, The Brick has been led by visionary men and women who have embraced each business opportunity with the drive for success....