A typical day at work includes: getting updated on the sales going on for the day, products we may have gotten in or ran out of. We are also told our goals for sales, ATV and number of memberships to sell. We then go about greeting and helping customers with their wants and needs. This sometimes means looking up ingredient lists for people with allergies, calling other stores to see if they have a product, asking about the customers skin types to figure out the best product for them. It could also mean helping someone find a gift, which can be complicated or easy depending on how much they know about the person. Very rarely have I had to resort to a simple gift card rather than finding a suitable gift that people of all ages and likes would enjoy. I have learned about various ingredients that a only found in products found at the Body Shop that help support community fair trade or that are healthier than regular products you could find at other stores. The management is great, but sometimes hard to learn info from and I have had to look up information on the company website. The hardest part of the job is that there are not many hours to be had. the most enjoyable part is being at work! My co-workers are great and have a great knowledge base of the products themselves so we often help each other out. Another part I love about this job is that it is not just about sales as many retail jobs seem to be. I spend a lot of my time actually getting to know all about the customer and we become more friends than the usual customer-sales associate relationship that leaves you feelingmore... like a machine rather than a person.less
flexible around school, ethics, helpful co-workers
Team Lead (Former Employee) – Edmonton, AB – 18 September 2017
Seems like a fine job at first where people treat each other like family but after awhile you see whats going on. A lot of drama between staff as well as un trustworthy team mates. Managers who spend their whole shift gossiping in the office while you stay on the floor alone, district managers who don't care what it takes as long as you make the targets.
Retail sales associate/makeup consultant (Current Employee) – Kitchener, ON – 13 September 2017
The team of girls that I work with are amazing, they're family to me now and I haven't been there very long. Everyone is so open and very kind to every different type of person. Most welcoming workplace I have ever worked in.
During a typical day I would greet customers, attend to their shopping needs/questions. I learned that all the products they sell (lotions/creams/oils/etc.) are made from natural ingredients and contain as little synthetic product as possible. I have worked in retail for a while, so it was all pretty standard. The management was nice there, they cared about their employees (if someone was sick, they would send them home but call them later to see how they were feeling). The hardest part of the job was getting stock out of the back room. It was tiny and cramped, and reaching things up on the shelves was not something I looked forward to. The most enjoyable part of the job was meeting all the customers.
Being able to get products at a really good discount
Customer Consultant (Former Employee) – Toronto, ON – 6 September 2017
There's a pretty okay work/life balance. Salary wasn't much but you get 50% discount on things. New Products you get for free sometimes. Around Christmas you had to be really preppy and smiley all the time, which wasn't always fun and your cheeks would hurt. You have to wear all black and their makeup.
Key Holder (Former Employee) – Cambridge, ON – 21 August 2017
I've worked there on and off for a couple of years. I've seen some of the most passionate, knowledgeable employees leave due to how they're treated and go unrecognized in the company. There was a time where I went through FOUR managers at least in half a year. They hardly promote within and there are no benefits or extra hours unless you're management. It's upsetting they chose not to promote staff who have the knowledge and passion for the company, but will bring in a random person who has no experience in the field of skin care.. it kills sales and the customer experience.
I really enjoyed working for a company with such strong values and work ethics during my last couple of years at university. The management, clientele and atmosphere has made this an incredible place to work part-time and build some work experience. Downside is the salary and the chances of advancement are small due to the fact there's no head office in Montreal.
CORPORATE VALUES EVENTS COORDINATOR (Former Employee) – BC – 29 July 2017
The head office is giving importance to each employee, they give attention and understand their concerns regarding the store and give annual incentive if they give a good sales report . The environment is clean they give back to the community because of the charity works they do.
Sales Associate (Former Employee) – St. Catharines, ON – 24 July 2017
The team that you work with is always willing to help you advance your personal knowledge of the products and how to sell them to customers. There is always a customer coming in with a skin issue that might be a little more difficult to fix but at least one of the staff will help you help the customer. Loved working here. This company stands for everything that is good in the world.
Sales Associate (Former Employee) – Sarnia, ON – 19 July 2017
great place to work loved to be in an upbeat work place every one made it feel welcoming to new employees as well as customers I loved working with customers to find what products worked best for them.
Key Holder (Former Employee) – Richmond, BC – 1 July 2017
TBS allows a lot of freedom while working. Given that it itself is a small store front, there are much you can do to the visuals as long as it looks pretty. Management is also not always controlled by HQ, so depending on the store manager, the flexibility shifts. You get 5 pieces of makeup upon hire, but the benefits are not that great; discount is not as good as customer discount.
A fun and inclusive place to work offering plenty of education on the products being sold and the partners from witch they come from.
Sales Consultant (Former Employee) – Sudbury, ON – 17 June 2017
The Body Shop was a fun and inclusive work environment, management staff provided tons of support and encouragement to their staff. The body Shop is dedicated to educating their staff on their Community Trade Partners and the Sustainability of their products.
Productive and fun workplace with a friendly atmosphere and great team
Customer Consultant (Current Employee) – Toronto, ON – 5 June 2017
An enjoyable workplace with a very multicultural task force. We aim to be able to communicate with most customers that step foot into the store, whether it be French, Mandarin, Cantonese or English etc. The hardest part may be the occasional rowdy customer but these situations are always handled delicately and efficiently.
Great learning experience to learn about beauty products.
Sales to customers (Former Employee) – Toronto, ON – 30 May 2017
You work in a clean environment with beautiful cents. Not hard to learn all the products in a day or two. Must be attentive due to working in a big mall with many customers. Slow paced on a regular days but very busy on holidays.
Customer Service and Cashier (Former Employee) – Cambridge, ON – 25 April 2017
I took this job on during my Christmas break in the final year of my schooling. The people here were really nice, and i've worked retail before so it wasn't that hard to adjust. The bonuses are that I got to work with cosmetics on a more professional basis and the products were easy to learn.
Had a great group of girls and great management. Was a fun place to work with a lot of support and common goals. Everybody was involved in scheduling and was easy going when holidays were booked and shifts sorted.
Sales Associate (Former Employee) – Edmonton, AB – 3 April 2017
- require workers to be up and moving most of the time - good training - workers receive 50% discount on products - your ability as a sale associate reflects through your units per sale and number of sales