Pros: team, owner, customers, great store
Cons: corporate take over
Open store, review sales from previous eve.
Sell to customers, coach and train staff on PK every shift.
Set goals and targets for self, staff and store.
Motivate and challenge the team.
Books, Schedules, Inventory control.
Communicate with owner.
What Did I learn?
Management, Leadership, Public Relations skills. People skills.
How to run both a small and large team. Recruiting, refining sales skills, how to be an effective coach and trainer.
How to be a mentor.
Balancing relationship with staff and being an effective Leader.
Inventory control, merchandizing skills, organizational skills.
How to create and promote goals and targets and coached on how to achieve them.
Here would have been Owner as I was Management. My relationship with the owner was excellent. He was a very good and supportive player. Very involved in his stores and my teams. Flexible and excellent to work for.
I had wonderful teams of very dedicated staff. They loved their jobs and their co-workers and even worked on their days off just to be around each other. We ran a very successful store together. I had a fantastic Assistant Manager who ran the show when I went between stores, and who later Managed the shops when I took time off for other ventures.
Members of my Team who went on to their own careers came back to me during holidays and other busy times through out my years at The Body Shop.
Hardest Part of the job?
Watching Corporate come in and take away what the founder worked so hard to build.
The most enjoyable part of the job?
The team and the regular customers.
Selling and the friendly competition the team had to be the best.