A typical day at work includes: getting updated on the sales going on for the day, products we may have gotten in or ran out of. We are also told our goals for sales, ATV and number of memberships to sell. We then go about greeting and helping customers with their wants and needs. This sometimes means looking up ingredient lists for people with allergies, calling other stores to see if they have a product, asking about the customers skin types to figure out the best product for them. It could also mean helping someone find a gift, which can be complicated or easy depending on how much they know about the person. Very rarely have I had to resort to a simple gift card rather than finding a suitable gift that people of all ages and likes would enjoy. I have learned about various ingredients that a only found in products found at the Body Shop that help support community fair trade or that are healthier than regular products you could find at other stores. The management is great, but sometimes hard to learn info from and I have had to look up information on the company website. The hardest part of the job is that there are not many hours to be had. the most enjoyable part is being at work! My co-workers are great and have a great knowledge base of the products themselves so we often help each other out. Another part I love about this job is that it is not just about sales as many retail jobs seem to be. I spend a lot of my time actually getting to know all about the customer and we become more friends than the usual customer-sales associate relationship that leaves you feelingmore... like a machine rather than a person.less
flexible around school, ethics, helpful co-workers
Sales Associate (Former Employee) – Sarnia, ON – 19 July 2017
great place to work loved to be in an upbeat work place every one made it feel welcoming to new employees as well as customers I loved working with customers to find what products worked best for them.
Key Holder (Former Employee) – Richmond, BC – 1 July 2017
TBS allows a lot of freedom while working. Given that it itself is a small store front, there are much you can do to the visuals as long as it looks pretty. Management is also not always controlled by HQ, so depending on the store manager, the flexibility shifts. You get 5 pieces of makeup upon hire, but the benefits are not that great; discount is not as good as customer discount.
A fun and inclusive place to work offering plenty of education on the products being sold and the partners from witch they come from.
Sales Consultant (Former Employee) – Sudbury, ON – 17 June 2017
The Body Shop was a fun and inclusive work environment, management staff provided tons of support and encouragement to their staff. The body Shop is dedicated to educating their staff on their Community Trade Partners and the Sustainability of their products.
Productive and fun workplace with a friendly atmosphere and great team
Customer Consultant (Current Employee) – Toronto, ON – 5 June 2017
An enjoyable workplace with a very multicultural task force. We aim to be able to communicate with most customers that step foot into the store, whether it be French, Mandarin, Cantonese or English etc. The hardest part may be the occasional rowdy customer but these situations are always handled delicately and efficiently.
Great learning experience to learn about beauty products.
Sales to customers (Former Employee) – Toronto, ON – 30 May 2017
You work in a clean environment with beautiful cents. Not hard to learn all the products in a day or two. Must be attentive due to working in a big mall with many customers. Slow paced on a regular days but very busy on holidays.
Customer Service and Cashier (Former Employee) – Cambridge, ON – 25 April 2017
I took this job on during my Christmas break in the final year of my schooling. The people here were really nice, and i've worked retail before so it wasn't that hard to adjust. The bonuses are that I got to work with cosmetics on a more professional basis and the products were easy to learn.
Had a great group of girls and great management. Was a fun place to work with a lot of support and common goals. Everybody was involved in scheduling and was easy going when holidays were booked and shifts sorted.
Sales Associate (Former Employee) – Edmonton, AB – 3 April 2017
- require workers to be up and moving most of the time - good training - workers receive 50% discount on products - your ability as a sale associate reflects through your units per sale and number of sales
Manager, Customer Service (Former Employee) – Moncton, NB – 28 February 2017
I loved my job there till corporate got their hands on it and the owner sold it. I loved it when I started there but it quickly went downhill.The store used to be about making people feel good and showing them products designed specifically for them and their needs. once corporate took over it became about the money. They raised all their prices and pressured us to sell stuff to people that they didn't need. I am all for helping people but not scamming.
Management, hours (worked for 12 hours with no breaks)
Customer Consultant (Former Employee) – Calgary, AB – 19 February 2017
I couldn't have asked for a more fun, inclusive, and fair first employer. From my first day I felt very welcomed by all my co workers. Hours were great and flexible when needed, and trainers were competent. Salary was fair, and product knowledge was super easy and fun
Customer Consultant (Current Employee) – Nanaimo, BC – 29 January 2017
I start my shift by punching in electronically, checking in with management to see what our daily deals are, and then I check our communications book from Head Office to see if there are any new updates or policies. I'm constantly learning new things as we bring in quite a fair amount of new product, which requires obtaining new information. The hardest part about my job is trying to sign new customers up as members because a lot of the time, the customer find its not worth it to purchase a membership due to they don't come in often. I enjoy most about my job my co-workers, I love the people I work with they definitely bring up moral daily.
Team Lead (Current Employee) – Winnipeg, MB – 26 January 2017
Targets are unachievable. No benefits for part time employees. Called HR on my boss for multiple things (harassment, time theft, abuse in general) only to be answered with "shes my friend and I hope you're telling the truth. No communication between head office and store, products being discontinued for months before the store hears about it and has a large waiting list for said products.
no benefits for part time employees. Small bonuses if you get them
Cashier/Sales Associate (Former Employee) – Regina, SK – 7 January 2017
i got to talk to customers, meet new people,talk about the body shop products. i was also a cashier. i made new friends. i was a good sales representative.my colleagues were all fun and good to me. the work environment was good.