Our Client is a leader in the automotive industry that markets a full line-up of award winning vehicles from subcompact to sport utility to luxury and is committed to providing world-class vehicles that over-deliver on quality, safety and design.
The successful candidate will report to the Customer Relations Manager. The role is responsible for the delivery of exceptional service to both internal and external customers; requiring someone who is committed to building relationships with customers and understands the importance of being the voice of our Client.
. Receives and responds to customer contacts (telephone, written and/or email) from across Canada.
. Analyzes requests for assistance and advises customers and dealers of approval/denial of requests based on current policies and procedures.
. Interacts closely with customers, internal departments, Zones, and Dealers in order to determine the correct resolution to inquiries and concerns.
. Fulfill administrative duties.
. Assists in decisions related to goodwill cases to a pre-determined limit.
. Fully Bilingual (French & English)
. Excellent interpersonal, organization and communication skills (both written and verbal) and a professional telephone manner are required.
. Able to work with minimal supervision in a fast-paced environment.
. Strong working knowledge of MS Office.
. Strong multi-tasking, problem solving, negotiation and decision-making skills.
. Technical background with knowledge of automobiles and automotive parts would be a definite asset but not a must.
REQUIRED EXPERIENCE, EDUCATION AND DESIGNATIONS
. Post-secondary education, University degree preferred
. One (1) year experience in a customer relations function.