Customer Account Manager
The Agency Employment Services - Mississauga, ON

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Job Purpose:
The Customer Account Manager will focus on account penetration opportunities, perform sales activities, achieve assigned sales and profit objectives, and ensure the highest level of customer satisfaction.

Qualifications:

  • Completion of post secondary education in Business Administration, Marketing, Sales, or related field.
  • A minimum of five (5+) years’ experience in Foodservice, Restaurant Operations, or Customer Service.
  • Experience working in a Call Centre environment preferred.
  • Strong computer skills with proficiency in Word, Excel, Outlook, Internet, Intranet.
  • Excellent written and oral communication skills with the ability to effectively present information and respond to questions from all levels.
  • Must be detail-oriented, a fast learner and have the ability to handle multiple tasks
  • Proven ability to maintain or improve customer relationships.
  • A customer-focused approach, with a clear understanding of key selling concepts, principles, and applications.

Responsibilities:

  • Provide support to customer base and Customer Account Specialists from centralized location.
  • Focus on external customer interaction through outbound calls and telesales.
  • Increase customer retention and improve Customer Satisfaction.
  • Present new products, services, and ideas to increase sales and meet established objectives.
  • Achieve territory sales goals, objectives, and profit plan through new accounts and continued account penetration.
  • Perform research of product discounts, services, special offers, and company promotions.
  • Maintain product information, merchandising materials, route lists and lead lists to enhance sales activities.
  • Complete and up-date sales forms and call reports. Ensure a complete and timely flow of information.
  • Sell excess/obsolete inventory items through special customer contracts and sales techniques.
  • Attend and participate in informational seminars, learning based meetings and other sessions to advance knowledge of sales techniques, product specifications and department functions.
  • Attend department sales meetings and participate in other activities as requested.
  • Report on industry and market competition.
  • Assist with reviewing inventory levels.
  • Promote positive working relationships with all internal and external customers.
  • Perform other related duties as assigned.

Indeed - 13 months ago - save job - block
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